Senior Payment Specialist
2 hours ago
Onsite role
What You will Do:
Reconcile Accounts payable and Accounts receivables transactions and bank transactions reconciliation.
Acting as the primary contact for escalated high-priority support cases, including overall management of triage.
Actively informing customers about production issues.
Managing disputes and advising merchants on handling their disputes and trends.
Measuring efficiency of operational tasks, such as onboarding merchants and support.
Working with processors to resolve high-priority operational issues.
Representing the platform in customer discussions and addressing escalated accounts due to operational problems.
Conducting root cause analysis and other data analysis to learn from current situations and improve future outcomes.
Coordinating with internal teams to meet customer needs and requirements while managing customer expectations.
Participate in system testing, user acceptance testing, and the implementation of new software features and updates.
We're Looking for Someone:
Completed BCOM, MBA, CA Inter.
Experience in the payments industry is highly preferred.
Over 2-4 years of experience in Accounts payable, Accounts receivable, and handling customer disputes.
Experience in reconciling bank statements, credit card statements, and other financial accounts.
Capable of managing escalations and resolving issues promptly.
Experience overseeing payment/acquiring operations for payment processors, banks, or other financial institutions.
Excellent communication skills.
Self-driven and goal-oriented with a strong desire to achieve results.
Ability to collaborate with multiple teams to accomplish objectives.
In-depth understanding of both business and technology.
NOTE :
This will be rotational shifts. Initially you will be working in night shifts.
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