Service Desk Analyst
5 hours ago
Description GSPANN is hiring a Service Desk Analyst who is fluent in German and English. The analyst will provide first-line assistance across O365, AD, SAP, Azure, and ServiceNow to provide seamless support delivery.Role and Responsibilities Provide first-line technical support via phone, email, and chat in German and English. Diagnose and resolve hardware, software, and network issues. Perform basic troubleshooting in Active Directory, SAP, Exchange Admin Centre, Azure and basic O365 support. Handle user account management (password reset, account unlock, access issues). Log incidents and service requests accurately in the ticketing system (ServiceNow). Escalate complex issues to appropriate support Levels/teams. Follow up with users to ensure full resolution and satisfaction. Maintain knowledge base articles and SoP (Standard Operating Procedure) documentation in German and English. Collaborate with global IT teams to ensure consistent support delivery. Skills and Experience Bachelor’s degree in IT, Computer Science, or related field (preferred). ITIL Foundation certification is a plus. 1–3 years of experience in a Service Desk or IT Support role. Fluent in German (B2 or above) and English (B2 or above). Basic understanding of Windows OS, MS Office, and common enterprise applications. Familiarity with Active Directory, remote desktop tools, and ticketing systems (e.g., ServiceNow). Experience supporting German-speaking clients or working in a multilingual environment. Ability to handle high-pressure situations with professionalism and empathy. Confidently provide support using different channels of communication - Voice, Chat and Email. Analytical mindset with attention to detail. Ability to troubleshoot and resolve issues independently. Strong communication and interpersonal skills.
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Analyst, Service desk
4 hours ago
Gurugram, India AHEAD Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
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Sr. Analyst, Service desk
4 hours ago
Gurugram, India AHEAD Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
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Service Desk Analyst
4 hours ago
Gurugram, India AXA Group Full timeService Desk Analyst Gurgaon, Haryana, India Responsible for delivering high-quality service that improves the overall colleague experience.Provide support for IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved.Contribute to the continual improvement of service delivery...
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Sr. Analyst, Service desk
2 weeks ago
Gurugram, Gurugram, India AHEAD Full timeJob Description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected,...
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▷ [05/11/2025] Service desk Analyst
1 week ago
Gurugram, Gurugram, India AHEAD Full timeJob Description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected,...
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Service Desk Associate
12 hours ago
Gurugram, Gurugram, India BCforward Full timeJob Description Walkin Drive Accenture - Gurugram. Date- 13th Nov 2025 Venue - Ground Floor (Hiring Area), Tower 9 (DDC2A), Candor Unitech Infospace SEZ, Dundahera, Sector 21, Gurgaon (Gurugram), Haryana Time - 1 PM to 5 PM Skill required: Ticketing Systems, Incident Management, CRM (Customer Relationship Management), Communication. Designation: Service Desk...
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Service Desk Management
3 hours ago
Gurugram, India Trigent Software Private Limited Full timeJob Description: 12 DDC2A Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your...
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IT Support Service Desk- Analyst
11 hours ago
gurugram, India OakNorth Full timeAt OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy. This is a fantastic opportunity to join a fast-paced, growing...
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Sr Supv Service Desk.
3 hours ago
Gurugram, India Insight Enterprises Full timeRequisition Number: Sr. Supv Service Desk Location: This is a hybrid opportunity in the Gurugram area. Insight at a Glance 14,000+ engaged teammates globally with operations in 25 countries across the globe. Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortune’s World's Best Workplaces list #14 on Forbes...
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Sr Supv Service Desk
3 hours ago
Gurugram, India Insight Enterprises, Inc. Full timeRequisition Number: Sr. Supv Service Desk Location: This is a hybrid opportunity in the Gurugram area. Insight at a Glance 14,000+ engaged teammates globally with operations in 25 countries across the globe. Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortune’s World's Best Workplaces™ list #14 on...
