Guest Relations Facilitator
4 weeks ago
To facilitate hassle free passenger experience for all VVIP / VIP / CIP / Celebrities/ Government authorities who travel through RGIA. He / She will solely be responsible for the upkeep & monitoring of the reserved lounges/ Ceremonial lounges and other facilities used by VVIP /VIP/ CIP / Celebrities / Government authorities, who are eligible to avail special services/ courtesies.
Responsible to prepare & plan MIS with zero error for all BJPMC (Bureaucrats, Judiciary, politicians, media and Commercially important person). The role needs to be proactive in planning and arrangement of preferences, requirements of VIPs in terms of their movement in the terminal.
To Assist the shift manager in enhancing the brand perception of GMR by conducting show around for dignitaries. The role has to coordinate with multiple government stakeholders to ensure smooth & hassle free travel and there by enhance the passenger experience and outlook of dignitaries about the airport/ organization.
To take the responsibility of taking charge as a shift lead in their absence, and manage the operations.
ORGANISATION CHART KEY ACCOUNTABILITIESAccountabilities
Key Performance Indicators
Monitoring of Reserved Lounges upkeep, Decorum, decency and grooming among lounge attendance, Availability of food & beverage, manning of lounges as per SLA/ need.
100 % compliance
Prepare & plan MIS with zero error for all BJPMC (Bureaucrats, Judiciary, politicians, media and Commercially important person)
No of errors
Coordinate with airlines for seat blocking, completing check –in process in advance (if applicable) collecting boarding cards/ baggage tags and escorting the VIP to lounges/ boarding gates through FastTrack. Coordinate with agencies/ stakeholders to achieve the desired.
% Adherence
Establish rapport and liaison with agencies i.e. customs/Immigration/CISF/Airlines and other regulatory agencies to enable smooth operations
No of new contacts established
Showcasing Airport , GMRVF and other facilities to VIP/VIP/Head
of Political Parties/CIP/Bureaucrats & Media
Numbers
Proactive assistance to needy passengers
Feedback/ observations
EXTERNAL INTERACTIONSExternal
Liaising and coordination Airlines, Ground Handlers, Customs, Immigration, CISF, State Police, APHO, Legal Metrology, AAI, DGCA, MoCA, , Telangana & AP Govt officials , Concessionaires, Service providers and contractors.
Government Protocol Division for smooth Coordination of facilitation for Union Ministers and Bureaucrats from Govt. OF India.
Central Industrial Security Force (Security wing at Airport) for coordination and seamless facilitation of VIPS through FAST TRACK at Entrance and Security Check.
Immigration and Custom officials for smooth facilitation of VIPS/VVIPS.
INTERNAL INTERACTIONSInteraction & coordination with all internal departments, stakeholders, service providers.
FINANCIAL DIMENSIONS OTHER DIMENSIONS4-6 subordinates, including outsourced staff.
EDUCATION QUALIFICATIONS- BHMCT Bachelor Hotel Management and Catering Technology.
- Graduation diploma in Management or any
- Bachelors in Hospitality and Tourism
Minimum 7-10 years of experience in aviation/ hotel/hospitality sector. Preferably Aviation industry background.
COMPETENCIES- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Personal Effectiveness
- Stakeholder Focus
- Networking
- Capability Building
- Strategic Orientation
- Social Awareness
- Entrepreneurship
-
Sr. Guest Relations Facilitator
1 month ago
bangalore, India GMR Group Full timeJOB PURPOSE Monitor operational readiness of all facilities, protocols and itineraries for smooth transit of VVIP, VIP & CIP guests at IGI airport. To facilitate hassle free passenger experience for all VVIP / VIP / CIP / Celebrities/ Government authorities who travel through RGIA. He / She will solely be responsible for the upkeep &...
-
Guest Relations Executive
4 days ago
bangalore, India Krithi Ventures Pvt. Ltd Full timeGuest Relation Executive: Job description You will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their...
-
Guest Relation Executive
4 days ago
bangalore, India Play Arena Full timeGuest Relations Manager responsibilities are: 1. Providing exceptional service to clients. 2. Implementing plans to improve customer satisfaction. 3. Assisting with client queries/disputes. 4. Resolving complaints effectively. 5. Sharing tips with the team to enhance customer service. 6. Acting as a communication hub between clients and team...
-
Guest Relations Executive
1 month ago
bangalore, India Marriott International Full timePOSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for...
-
Guest Relations Executive
3 months ago
bangalore, India go STOPS Full timeWe are looking for candidates best suited to the role of a Guest Relations Executive to manage and provide the best quality service to customers who chose our avenue expecting outstanding facilities. You are expected to possess astounding communication skills and display efficient management and problem-solving skills. You are supposed to be a...
-
Guest Relations Executive
4 days ago
bangalore, India Talent Seed Full timeJob Description Key Responsibilities: 1. Greeting guests on arrival and checking them in, ensuring all necessary documentation is completed accurately and promptly. 2. Anticipating guest needs and proactively providing recommendations and solutions. 3. Responding to guest queries and complaints promptly and effectively, escalating issues to...
-
Guest Relations Associate
7 days ago
bangalore, India Yuyiii Full timeCritical Fitment Criteria:LearnerSelf-starterTeam playerEffortless with Travel conversationsAbout Yuyiii:Yuyiii is an Online Travel Platform which showcases Hand-Picked Stays, with Real Untouched Photos and Videos shot by our in-house team and In-depth reviews by Travel Experts. We have 15k+ registered Travellers and 100+ Curated Stays for Getaways around...
-
Guest Relations Associate
2 weeks ago
bangalore, India Yuyiii Full timeCritical Fitment Criteria: Learner Self-starter Team player Effortless with Travel conversations About Yuyiii: Yuyiii is an Online Travel Platform which showcases Hand-Picked Stays, with Real Untouched Photos and Videos shot by our in-house team and In-depth reviews by Travel Experts. We have 15k+ registered Travellers and 100+ Curated Stays for...
-
Guest Relations Executive
2 weeks ago
bangalore, India Jobstronaut Full timeThe client is in the Hospital/Healthcare sector and is looking to hire a Guest Relations Executive for their setup at Bellandur, Bangalore. JOB SUMMARY: Client is looking for a Guest Relations Executive to manage their front desk on a daily basis and to perform a variety of administrative and clerical tasks. To be successful as a receptionist, the candidate...
-
Guest Relation Executive
3 weeks ago
Bangalore City, Bengaluru, Karnataka, India Neobuild Ventures LLP Full timeProvide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in - Coordinate luggage collection and storage - Oversee check-in and check-out procedures, including reservations and financial transactions -...
-
[Bangalore] Guest Relation Associate
1 week ago
bangalore, India Pizza 4P's Full timeWHAT YOU WILL DO:· GSA as a central point of contact for guest inquiries and requests.· Providing Information and Support:- Taking Orders & Reservations: GS agents can handle phone orders for takeout or delivery, as well as reservations for dine-in experiences.- Answering Questions: They answer guest queries about menus, pricing, ingredients, operating...
-
[Bangalore] Guest Relation Associate
2 weeks ago
bangalore, India Pizza 4P's Full timeWHAT YOU WILL DO: · GSA as a central point of contact for guest inquiries and requests. · Providing Information and Support: - Taking Orders & Reservations: GS agents can handle phone orders for takeout or delivery, as well as reservations for dine-in experiences. - Answering Questions: They answer guest queries about menus, pricing, ingredients,...
-
Executive - Guest Relations
4 weeks ago
bangalore, India Century Real Estate Holdings Pvt Ltd Full timeCentury Real Estate Holdings Pvt. Ltd. is a leading developer based out of Bengaluru with one of the largest land banks in South India. With over 3,000 acres of land bank and over 20 mn sq ft of residential and commercial assets under construction, the company represents more than $3 billion in asset value. The company’s development portfolio of over 20...
-
Executive - Guest Relations
4 weeks ago
bangalore, India Century Real Estate Holdings Pvt Ltd Full timeCentury Real Estate Holdings Pvt. Ltd. is a leading developer based out of Bengaluru with one of the largest land banks in South India. With over 3,000 acres of land bank and over 20 mn sq ft of residential and commercial assets under construction, the company represents more than $3 billion in asset value. The company’s development portfolio of over 20...
-
opening for guest relation officer
2 weeks ago
Bengaluru / Bangalore, Chennai, India Freelancer Devender Singh Full timeTo engage with the customer, understand the customer s requirement targeting customer delight. Upgrade your communication with respect to client. Ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner. Accurately gather customer data.Assist in managing the...
-
Executive - Guest Relations
4 weeks ago
bangalore, India Century Real Estate Holdings Pvt Ltd Full timeCentury Real Estate Holdings Pvt. Ltd. is a leading developer based out of Bengaluru with one of the largest land banks in South India. With over 3,000 acres of land bank and over 20 mn sq ft of residential and commercial assets under construction, the company represents more than $3 billion in asset value. The company’s development portfolio of over 20...
-
Analyst TCOM Guest Services
1 month ago
Bangalore, India Target Full timeAnalyst, TCOM Guest Services About us:Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and...
-
Assistant Guest Relations Manager
3 days ago
bangalore, India JLL Full timeJLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...
-
Lead Specialist TCOM Guest Services
1 month ago
Bangalore, India Target Full timeLead Specialist TCOM Guest Services Years of Experience Desired: 1-3 yearsAbout us: Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers...The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals...
-
Lead Specialist TCOM Guest Services
4 weeks ago
bangalore, India Target Full timeAbout us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play....