Store Manager

3 weeks ago

Cochin, Kerala, India Acme Services Full time

Job Title: Store Manager – Leading Formalwear Brand

Location: Kochi

Reporting To: Area Manager / Retail Head

Employment Type: Full-time

Role Overview

As a Store Manager , you will be the face of our brand on the retail floor. You will be responsible for delivering an exceptional customer experience, driving store performance, leading a passionate team, and upholding the brand ethos. With a keen eye for detail and a strong sense of ownership, you will ensure operational excellence, impeccable presentation, and customer delight.

Key Responsibilities:

Customer Experience

  • Create a warm, engaging, and personalized shopping environment for all visitors.
  • Drive high standards of customer service and product knowledge within the team.
  • Handle customer concerns and queries with professionalism, empathy, and speed.
  • Champion consultative selling to help customers discover ideal fits and styles.

Team Leadership

  • Recruit, onboard, and develop team members to reflect the brand's excellence.
  • Motivate and inspire the team to meet and exceed sales and service goals.
  • Conduct regular team training, performance reviews, and development plans.
  • Foster a culture of accountability, enthusiasm, and continuous improvement.

Sales & Operations

  • Achieve and exceed monthly and quarterly sales targets.
  • Monitor KPIs such as footfall conversion, average transaction value, and UPT.
  • Manage inventory levels, stock rotation, replenishment, and loss prevention.
  • Ensure timely execution of visual merchandising and promotional strategies.

Brand & Visual Standards

  • Maintain visual presentation standards in line with brand guidelines.
  • Ensure that store layout, product placement, and displays reflect brand identity.
  • Organize in-store events, styling sessions, and exclusive previews to build customer engagement.

Reporting & Compliance

  • Prepare accurate daily, weekly, and monthly reports on sales and operations.
  • Ensure adherence to all brand, operational, HR, and safety compliance protocols.
  • Liaise with corporate teams on marketing, VM, and stock planning initiatives.

Qualifications & Requirements

  • 5+ years of experience in premium or formalwear retail, with at least 2 years in a leadership role.
  • Proven track record in driving sales, team development, and customer experience.
  • Excellent communication, leadership, and interpersonal skills.
  • Strong business acumen with an understanding of retail KPIs and metrics.
  • Passion for fashion, styling, and delivering refined customer service.
  • Flexibility to work weekends, holidays, and peak trading periods.

What We Offer

  • Competitive salary + performance-based incentives.
  • Employee wardrobe benefits and discounts.
  • Learning & development opportunities.
  • A chance to represent and grow with a market-leading formalwear brand.

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