Guest Relations Executive

1 month ago


visakhapatnam, India AccorHotel Full time
Job Description
  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms, visitors.

 

  • Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.

 

  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

 

  • Communicate with Duty Manager on all matters regarding guest services & hotel operations

 

  • Ensure documentation of all guest related issues using the logbook

 

  • Sign media and supervise shift handover procedures

 

  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

 

  • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

 

  • Assist Guest Relations in greeting, rooming, and sending off guests

 

  • Inspect front of house and back of house regularly for cleanliness and orderliness

 

  • Ensure that front line staff complies with marketing techniques and maximizes sales

 

  • Check billing instructions, monitor guest credit and act upon any discrepancies

 

  • To maintain Front Office log book and shift reports.

 

  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

 


Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



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