Customer Experience Engineering
4 weeks ago
Overview
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we are and how we work.
Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed
Qualifications
Over 8 years of software development experience utilizing C#, C++, or Java, coupled with a professional track record of implementing and supporting Azure technologies. Proficiency in Azure Machine Learning services, complemented by direct expertise in Azure AI services. Demonstrated proficiency in administering Azure services and adept troubleshooting skills. Experience in developing and deploying solutions on Azure platform. Familiarity with cloud deployment and development tools such as CLI, PowerShell, Visual Studio, .NET, and JSON templates. Proven track record of collaborating with technical communities through social media engagement and blogging. Exceptional interpersonal and communication skills, with a dedication to delivering outstanding customer experiences. Willingness to accommodate flexible working hours.
Responsibilities
Engage directly with Azure developers and IT professionals within Azure communities such as Microsoft Q&A and Stack Overflow to enhance Azure documentation samples, address technical inquiries, and assist in resolving customer issues. Develop quick-start and how-to guides to facilitate customer comprehension of intricate cloud scenarios. Construct prototype tools and models for analyzing community data, aiming to enhance operational efficiency. Serve as a vocal advocate for our customers, identifying areas for improvement and taking appropriate action. Provide timely, thorough, and customer-focused assistance to Azure customers and developers. Contribute to the creation and maintenance of Azure product documentation, aiding customers in implementing solutions on Azure. Collaborate with Engineering and other cross-functional teams to address specific user-related issues and bugs. Coordinate with other community engineers to ensure consistent and high-quality support standards. Gain insights into how our customers utilize Azure services to inform business and development teams effectively. Proactively identify and address customer needs, communicate trends to leadership, and propose innovative solutions. Take ownership of developing comprehensive knowledge about specific product lines and features. Enhance internal efficiency and customer satisfaction by actively seeking opportunities to optimize existing or new processes and tools. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
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