Team Leader – eCommerce Operations

2 days ago

Mumbai, India Handelnine Global Full time

About Handelnine Global

Handelnine Global is a fast-growing, fully remote eCommerce company serving customers in over 60 countries across the globe. From high-traffic websites and data-driven merchandising to seamless logistics and customer experience, were building an ecosystem that powers global commerce. Our Mumbai fulfillment center plays a crucial role in delivering excellence and delight to our customers, and were now looking to strengthen this backbone of our operations.


Handelnine Global requires a Team Leader- eCommerce Operations, for our E-commerce division.

We run e-commerce sites across multiple categories, in India, the United Kingdom, European Union, Australia, Singapore & Canada - with more Global sites coming up.

The Team Leader will be responsible for managing a small team of operations executives and ensuring smooth daily operations, while driving process improvements and efficiency.

Responsibilities include:

  • Lead and mentor a team of executives handling daily purchasing and order fulfillment tasks.
  • Allocate and monitor daily workloads to ensure timely completion of tasks.
  • Purchase products online based on orders received, as displayed in our internal software, while guiding the team to follow best practices.
  • Track, manage, and update all purchase and order data accurately in Excel/Google Sheets.
  • Identify efficient and reliable vendor websites, optimizing purchase costs and delivery timelines.
  • Analyze weekly KPI reports, highlighting:
  • Purchase mapping
  • Missing purchases
  • Delivery delays
  • Team performance metrics
  • Process improvement opportunities
  • Conduct regular team reviews and training sessions to improve accuracy, speed, and decision-making.
  • Coordinate with cross-functional teams to manage escalations promptly.
  • Monitor and ensure adherence to all operational KPIs, including delivery timelines, sourcing efficiency, and team productivity.
  • Propose and implement long-term process improvements to enhance efficiency and reduce operational issues.
  • Report progress, challenges, and solutions directly to the Operations Manager.


Ideal Candidate Profile:

  • 3 to 5 years of experience in eCommerce operations, purchasing, or a similar role, with at least 1 year in a supervisory/team leader role .
  • Strong team management and leadership skills with the ability to coach, mentor, and motivate team members.
  • Proficiency in Microsoft Excel/Google Sheets, including:
  • VLOOKUP & HLOOKUP
  • Pivot Tables
  • IF conditions, SUMIFS, COUNTIFS, and other advanced formulas
  • Data filtering and consolidation
  • Strong analytical and problem-solving skills; ability to make data-driven decisions.
  • Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
  • Comfortable working in a fast-paced, high-pressure, team-oriented environment.
  • Graduate in any discipline.
  • Prior experience in global eCommerce operations.
  • Experience with sourcing, vendor negotiations, and cost optimization.
  • Ability to multitask and manage escalations efficiently.
  • Strong verbal and written communication skills.
  • A proactive mindset with ownership of processes and outcomes

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