Sr. Manager – Persistency

Found in: Whatjobs IN C2 - 2 weeks ago


mumbai, India HDFC Life Full time
About HDFC Life:
HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long- stated strategy of balanced product mix, diversified distribution, continuous product innovation and re- imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.
About the Department:
Persistency department has the responsibility of retaining business. The role of managing payment avenues is to achieve expected objectives in collection and customer satisfaction.
To help customers enjoy their risk cover continuity and/or other benefits in the policy through timely premium payment thereby helping HDFC Life to maintain healthy profitability.
To arrest loss of revenue by encouraging customer to stay invested for the full term of the policy.
Duties & Responsibilities:
Monitor existing payment avenues and timely resolution of issues to ensure collection and customer satisfaction is up
Identify opportunities in payment avenues & auto debit and quick execution of same in liaison with other departments
Detailed analysis of transactions to track performance of each avenue along with objective of operating within budget
Design strategies to drive collection through payment avenues
Handling the Complaints, Service requests received from stakeholders.
End to end management of process and performance in all audit parameters
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