Customer Service Executives

2 days ago


Serilingampally, India N Human Resources & Management Systems Full time

Roles and responsibilities: 1. Assist the customer by answering all the product / service related queries to customer satisfaction 2. Collect customer feedback on the product and results post usage 3. Address customer concerns / complaints / queries not only limited to the product, but other challenges that would have come up the customer’s journey (such as order delay, defective, damaged, refund, replacement etc) 4. Have a continuous follow up on customer issues till they are resolved to customer satisfaction 5. Focus of FCR (first call resolution) and customer delight 6. Escalate customer and process related challenges to the leadership team 7. Must adhere to the SLAs assigned to each segment of the business processes 8. Ensure complete documentation of customer details / conversation summary and actions needed, besides working on the resolution 9. Report / escalate customer, process related challenges and improvements to the higher ups. Requirements Desired Candidate Profile: 1. Excellent written and verbal communication skills 2. Knowledge of e-commerce model 3. Strong customer focus, showcase strong sense of ownership and pro activeness 4. Flexible to business needs. 5. Must have Time management and multitasking skills 6. Need to be proactive and open for taking up additional responsibilities for the team 7. Receptive to feedback and willing to learn 8. Team Player- work on collaborative method. 9. Skilled in handling both domestic and international clients; capable of managing high volumes of emails, calls, and chats 10. minimum 3 months experience in international BPO  Benefits FRESHER -25K  Experience - 33K  Only female



  • Serilingampally, India N Human Resources & Management Systems Full time

    Job Description Roles and responsibilities: 1. Assist the customer by answering all the product / service related queries to customer satisfaction 2. Collect customer feedback on the product and results post usage 3. Address customer concerns / complaints / queries not only limited to the product, but other challenges that would have come up the customer’s...


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  • Serilingampally, Hyderabad, Telangana, India Nifty interio Full time

    Sales Executive Looking for Male sales executive experienced in interior designing company sales of services. Should be able to speak with the leads and close the deals Make quotations accordingly to standards of interiors Follow-ups for enquires Interior designing company gives luxury interior services Gender: Male **Job Types**: Full-time,...


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  • Accountant & Admin

    2 weeks ago


    Serilingampally, India Nexivo Consulting Full time

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  • Project Manager

    2 weeks ago


    Serilingampally, India Nexivo Consulting Full time

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