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Operations Lead

2 months ago

Delhi, India Moonfrog Labs Full time
Job Description:We are expanding our global presence and looking for passionate, reliable, and engaging individuals to join us as Voice Chat Room Hosts/Moderators for our games. This feature allows players to engage with each other via chat and voice.As a Host/Moderator, you will create a lively, fun, and engaging experience for users while ensuring a safe and welcoming environment for all. You will monitor interactions, enforce community guidelines, and encourage positive participation.Key Responsibilities: Find new agencies/ moderators to help expand chat rooms in the targeted countries as per business needsTraining and grooming the moderatorsSet and manage KPI’s for the agencies as well as moderatorsAs an Operations Lead, you will be responsible for the team of moderators to:Host and moderate voice chat rooms in real time, engaging with players across Latin America, Middle East, and Indian Subcontinent Geographies.Actively encourage users to engage in various social features within the chat room.Host fun and creative activities such as mini-games, quizzes, and competitions to keep users entertained and involved.Motivate users to actively participate by joining the conversation, making them feel comfortable and included.Ensure that no group of users feels isolated;

treat all users equallywith warmth and positivity, fostering a friendly and inclusive environment for everyone.Enforce community guidelines by moderating chats and interactions for inappropriate or offensive behavior.Mediate disputes or issues between users with fairness and professionalism.Collect user feedback and provide insights to the team for continuous improvement of the platform.Collaborate with other hosts from different sifts and third-party moderators to ensure handover – room coverage and smooth operations.Requirements:Fluent in one or more of the following languages:Latam America (LATAM): Spanish, PortugueseMiddle East (ME): Arabic, TurkishIndian Subcontinent: Hindi, Urdu, or other regional languagesProven experience in hosting or moderating chat rooms, live streams, or online communities.Strong communication skills with an energetic and friendly personality.Ability to encourage users to engage with each other and participate in conversations.Ability to handle and mediate difficult situations or conflicts between users.Flexible availability, including evenings, weekends, and peak hours based on region.A reliable internet connection and access to a quiet environment for hosting sessions.