Operations Executive

5 days ago

Pune, India CludoBits IT Solutions Pvt Ltd Full time

Job Profile-Business Operations


• Coordinate and support to staff in their day to day operations.


• Sharing Quotation


• Providing customer support by answering queries and resolving their issues.


• Keeping records of all sales and Purchase and its documentation.


• Responsible for prepare of MIS reports, stock, Dispatch, SO and PO.


• Need to Interact with Principle companies like Dell, IBM and Lenovo for getting commercials as well as to complete documentation.


• Maintain & Develop relationships with existing customers via Phone Calls and emails.


• Has to Coordinate with Vendor as well as customer for prompt delivery of materials


• Negotiations with Vendor.


• Need to maintain existing customer data base & regular follow up as well as future business.


• Responsible for end to end business operations.


• Receiving, checking & dispatching IT Materials as well as products.


• Responsible for maintaining and developing client-business relationships


• Ensure outstanding customer satisfaction by maintaining strong working relationships to bring in repeated business, as well as pursue new clientele opportunities.


• Provide solution to customer queries via email or calls.


• Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.


• Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.


• Responsible for coordinating with OEM & Vendors for getting commercials, Negotiations & closing of POs.


• Responsible for end to end delivery of materials as well services from vendors to customers


• Need to meet the designated TAT for delivery


• Should have thorough knowledge of IT Hardware products Like HP, IBM, Dell, Lenovo, Cisco, Netapp , Software products, Microsoft Products, Adobe, AutoCAD & many more


• Should be having excellent negotiations skills


• Able to manage entire business operations, Purchases for the organisations.

  1. Good voice quality and a pleasant disposition.

  2. Good oral and written communication skills.

  3. Net & computer savvy.

  4. Desired candidates should have Excellent interpersonal, communication skills, convincing skills and negotiation skills.

You will get to:

  1. Work closely with and be part of a truly amazing team

  2. Join a fast-growing company early, make a difference and enjoy the ride

  3. Challenge yourself and take your career to the next level

  4. Enjoy a competitive compensation package with unlimited earning potential skills

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