
Operations Executive
4 weeks ago
Job Profile-Business Operations
• Coordinate and support to staff in their day to day operations.
• Sharing Quotation
• Providing customer support by answering queries and resolving their issues.
• Keeping records of all sales and Purchase and its documentation.
• Responsible for prepare of MIS reports, stock, Dispatch, SO and PO.
• Need to Interact with Principle companies like Dell, IBM and Lenovo for getting commercials as well as to complete documentation.
• Maintain & Develop relationships with existing customers via Phone Calls and emails.
• Has to Coordinate with Vendor as well as customer for prompt delivery of materials
• Negotiations with Vendor.
• Need to maintain existing customer data base & regular follow up as well as future business.
• Responsible for end to end business operations.
• Receiving, checking & dispatching IT Materials as well as products.
• Responsible for maintaining and developing client-business relationships
• Ensure outstanding customer satisfaction by maintaining strong working relationships to bring in repeated business, as well as pursue new clientele opportunities.
• Provide solution to customer queries via email or calls.
• Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
• Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
• Responsible for coordinating with OEM & Vendors for getting commercials, Negotiations & closing of POs.
• Responsible for end to end delivery of materials as well services from vendors to customers
• Need to meet the designated TAT for delivery
• Should have thorough knowledge of IT Hardware products Like HP, IBM, Dell, Lenovo, Cisco, Netapp , Software products, Microsoft Products, Adobe, AutoCAD & many more
• Should be having excellent negotiations skills
• Able to manage entire business operations, Purchases for the organisations.
Good voice quality and a pleasant disposition.
Good oral and written communication skills.
Net & computer savvy.
Desired candidates should have Excellent interpersonal, communication skills, convincing skills and negotiation skills.
You will get to:
Work closely with and be part of a truly amazing team
Join a fast-growing company early, make a difference and enjoy the ride
Challenge yourself and take your career to the next level
Enjoy a competitive compensation package with unlimited earning potential skills
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