Team Leader

1 week ago

Greater Noida, India Volans informatics Pvt ltd Full time

Team Management

  • Manage and drive sales team target and performance
  • Develop the sales team through coaching and training and identifying skills gaps
  • Plan, conduct and document coaching and training sessions in order to develop agents skills and knowledge to improve sales performance
  • Measure and manage the Sales Agent team to ensue out-of-line situations are immediately addressed
  • Communicates information in a timely, accurate and understood manner to all sales team members
  • Ensure that all Human Resources policies and procedures are observed
  • Client interaction is most important

Communication and Feedback

  • Conduct team briefs as scheduled by the work team and inline with the weekly focus agenda set by the Operations Managers.
  • Ensure regular feedback is given to Sales Agents with regards to action plans that have been set
  • Ensure all relevant business communications are communicated to the sales team as and when required.

Reporting and Administration

  • Sign off Sales Agents timesheets on a weekly basis.
  • Track and accurately update operational performance files for Sales Agents on a weekly basis.
  • Compiling and sending reports as required by the business for relevant updates.

Customer Satisfaction

  • Drive the focus on improving the customer experience on every interaction through call listening, quality checking and feedback.
  • Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate.
  • Dive sales teams performance on systems and all metrics in accordance to the contractual obligation.

Qualifications

  • Must have Graduate

2 years' experience driving Outbound performance in a Team Leader.
Experience in an environment using a dialer.
Must have outbound sales experience working towards a target.

  • Must have BPO exp.

· Job Location : Noida.

· Office Address: Volans Informatics Private Limited.

H-160, Ground Floor, BSI Business Park, Sector -63, Noida, UP, India –

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Education:

  • Bachelor's (Preferred)

Language:

  • English (Preferred)

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