Officer - Customer Service

4 days ago

Gurugram, India EssilorLuxottica Full time

Contract:  Permanent/Full time Compensation:  If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on  Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible. What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/ after sales services information, answer questions, and resolve any emerging problems that our customer face issue related with product. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Give excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Customer Service Responsibilities list: Manage large numbers of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Requirements and skills Strong phone contact handling skills and active listening Familiarity with CRM systems and practices. Customer Orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Graduate/Postgraduate Knowledge Of SAP and order creation Knowledge Of Customer service system Freshdesk Our Diversity, Equity and Inclusion commitment​ We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

  • Customer Service Associate

    6 hours ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 30k-37k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time,...

  • Customer Service Associate

    4 days ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Fresher and experience both can apply International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    1 week ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-30k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    2 weeks ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.** - Resolve customer complaints in a timely and professional manner - Monitor customer feedback and provide recommendations for improvement - Follow Quality Assurance & compliance guidelines. - Location: Gurgaon -...

  • Customer Service Officer

    2 weeks ago

    Gurugram, Haryana, India Unilever Full time

    We are looking to hire a Customer Service Officer in Unilever. Function: Ice Creams Location: Jammu Here is how your day at Unilever would look like: - Achieve sales targets through personal selling (visiting market) and driving the distribution system. - Managing the distributor system in terms of both front-end and back-end infrastructure. -...

  • Customer Service Officer

    1 day ago

    Gurugram, India Policybazaar.com Full time

    Join Our Team at PolicyBazaar! We're Hiring for Customer Service Executive Position in Gurgaon! Location: Sector 44, Gurgaon, Haryana Salary: ₹2.5 LPA – ₹4 LPA Interview Mode: Face-to-Face Roles & Responsibilities: Provide complete information about our products to customers Resolve customer queries related to products and services Develop and maintain...

  • Customer Service Officer

    1 day ago

    Gurugram, India Policybazaar.com Full time

    🌟 Join Our Team at PolicyBazaar! 🌟We’re Hiring for Customer Service Executive Position in Gurgaon!📍 Location: Sector 44, Gurgaon, Haryana💼 Salary: ₹2.5 LPA – ₹4 LPA🕒 Interview Mode: Face-to-FaceRoles & Responsibilities:Provide complete information about our products to customersResolve customer queries related to products and...

  • Customer Service Officer

    24 hours ago

    Gurugram, India Policybazaar.com Full time

    🌟 Join Our Team at PolicyBazaar! 🌟We’re Hiring for Customer Service Executive Position in Gurgaon!📍 Location: Sector 44, Gurgaon, Haryana💼 Salary: ₹2.5 LPA – ₹4 LPA🕒 Interview Mode: Face-to-FaceRoles & Responsibilities:Provide complete information about our products to customersResolve customer queries related to products and...

  • Customer Service Representative

    6 hours ago

    Gurugram, Haryana, India Logic Planet IT Service Pvt Ltd Full time

    Key Responsibilities: Issue Resolution: Address customer concerns and complaints effectively, ensuring issues are resolved to the satisfaction of the client while adhering to company policies and procedures. Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system. Product Knowledge: Stay...