Process Developer- Life Insurance

4 weeks ago

noida, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of Process Developer/Domain Expert - Life Insurance 
We are looking for an any graduate with strong interpretation and problem-solving skills with respect to the accurate content of information and presentation of data and operational procedures.
Responsibilities 
• Ability to understand and comprehend English language so that pre-process and process training can be effectively imparted in the WFH environment
• Accurately interpret the information on the documents
• Candidates are responsible for analyzing complex documents pertaining to Life insurance and assign them accurate document type
• Analyzing the information received from different input sources and taking appropriate decision/action as per the defined guidelines
• Candidate need to achieve daily production and accuracy targets
• Transaction processing according to standard work & SOP
• Prioritize transactions according to documented guidelines to meet SLA
• Plans and organizes tasks and work responsibilities to achieve objectives
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
• Assist with/perform other team tasks as required.
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls
• Manage own work in process and support team efforts to ensure that individual, team goals are met.
• Maintain key records like working files, email for reference and audit purpose
• Should be able to handle basic day to day requirements of excel
Qualifications
Minimum qualifications
• Any graduate except B. Tech and Technical Graduation & Law
• Excellent comprehension along with written and verbal communication skills
Preferred qualifications 
• Relevant New Business/Customer Service backend operations experience in Life Insurance
• Should be willing to invest and learn the business level end to end process to drive business impact
• Preferred-prior transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer
• Must have experience of writing SOPs
• Must have experience of giving classroom trainings
• Effective presentation skills
• Ability to independently interact with internal and external customers
• Customer service focus
• Basic Computer knowledge along with minimum typing speed of 25 words/minute
• Insurance knowledge

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