executive-o2c deductions

13 hours ago

Pune, India Kohler Co. Full time
About Us

At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That's why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the well-being of every team member.

Kohler is an equal opportunity employer. Along with competitive compensation and benefits, we offer something more enduring—a legacy built on bold innovation, creative excellence, and a deep commitment to our people and communities. Learn more about our culture and career opportunities at

Our approach to hiring reflects our commitment to Global Inclusion. We recruit, hire, and promote qualified individuals in all roles without regard to race, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, or disability. If you are an individual with a disability and require reasonable accommodation during the recruitment process, please let your recruiter know so we can support you appropriately.

EXECUTIVE-O2C DEDUCTIONS

Job Description

The Deductions Exec will collaborate with the Deductions AM and other team members to:

  • Identify, code, and process the deductions portfolio that they have been set with mindset of the end-to-end processes, customer centricity, suggesting improved processes where appropriate.
  • Achieve service delivery goals.
  • Interact and build business relationships with key business stakeholders, involved in the deductions processing, i.e.: Customer Services, Supply Chain, Cash application, Credit & Collections (relates to both internal and external customers)

Key Responsibilities

  • Process deductions for KBNA (Kitchen & Bath, NA) which includes recognizing, coding, investigating, and resolving deductions of medium/low complexity reason codes from customer accounts, focusing on reduction of outstanding deduction quantity, cycle time, and value.
  • Receive, prioritize, and respond to customer inquiries via phone, e-mail, and fax; will require work in customer portals.

  • Learns and understands basic Customer Service order & claim processes, basic order fulfillment, and physical distribution network principles, including reverse logistics.

  • Keep meticulous records of all deductions, including supporting paperwork and correspondence history.

  • Write and maintain all SOP's relating to deduction processing.
  • Support O2C GPO team in project work such as system implementation/ enhancement or business process change initiatives to the extent impacting deduction processes.
  • Actively use adequate and timely root cause analysis methodology to understand problem
    Identify potential areas for process improvements and automation including robotics for deductions processing.

Experience

1 to 4 years

Mandatory Skills

Dispute Management, SAP

Location

Pune, Maharashtra, India

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