Client Account Manager

2 weeks ago

Noida, India DigiLantern Full time
Designation: Client Account Manager
Location: Noida, Sector-3
Work from office only
About the Company:  DigiLantern is a web and mobile app development company specializing in digital marketing. We offer our clients 360° solutions, which include website design and mobile application development, SEO services, content writing, social media management, graphic design, photography, videography, and video editing.
Job Profile
The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally
Job Description
1. Client Relationship Management : Penetrating the given account & continuing to engage
and spread awareness via regularly meeting the client with or without Superior and enhancing the engagement further. Building and maintaining strong, long-lasting customer relationships
2. Market Research : Collect Intelligence on the clients , their market , competitors & industry 3. Account Management : Smooth & Timely Delivery of all requirements
(project/report/escalations/minutes/meeting) to clients and manage client Satisfaction.
4. Delivery Management: requirement gathering, summarizing, clarifying queries, timely
submission & follow-up on closure
5. Track Contract signing , Agreement receipt & overdue collections, etc.
6. Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments and
Collection
7. Works alongside business leaders in closing sales by building rapport with existing
accounts; explaining product and service capabilities; overcoming objections; preparing contracts.
8. Contributes information to market strategy by monitoring competitive products and
reactions from contacts/leads in the prescribed account
9. Operating as the lead point of contact for any matters specific to the assigned
account
10. Liaise with cross-functional internal teams (including Technology, SEO, Social Media,
Content Teams etc.) to improve the entire Account Management process.
11. This position may require occasional travel
12. Develop trusted advisor relationships with key accounts, customer stakeholders and
executive sponsors in the respective account
Qualifications
Bachelor's Degree in any field. (B Tech in Computer Science or equivalent preferred) MBA or other management qualification (Regular MBA preferred)
Experience Required
1. Proven relevant work experience as an Account manager (in International / Domestic
domain) of at least 2+ years.
2. Should have in-depth knowledge of IT Services or SAAS Product Delivery Account
Management and Digital Marketing client management with a thorough understanding of IT services like web development, mobile application development, digital marketing, etc.
Interested candidates can email

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