Client Account Manager

7 days ago

Noida, India Mygate Full time

Job Title: Client Account Manager (ERP)

Location: Noida


About the Role:

We are seeking dynamic and motivated Client Account Managers (ERP) to handle client relationships,

drive product adoption, and ensure smooth operations. You will act as a single point of contact (POC) for

MyGate clients, focusing on upselling, deployment, and account management to deliver an exceptional

client experience. This role offers an exciting opportunity to work closely with clients and contribute to

MyGate’s rapid growth.


Key Responsibilities:

1. Client Relationship Management:

○ Act as the single point of contact for MyGate clients across the assigned city.

○ Build strong relationships with clients, ensuring they have a seamless experience with the

platform.

○ Regularly share updates to keep clients informed about activities and initiatives.

2. Product Adoption:

○ Ensure high app download percentages in societies (apartments and villa communities)

under your purview.

○ Provide product demos tailored to client needs to increase engagement and adoption.

3. Upselling & Revenue Growth:

○ Identify opportunities to upsell MyGate’s ERP solutions to existing clients.

○ Present and pitch additional features and services to drive client satisfaction and revenue

growth.

4. Deployment & Support:

○ Oversee and execute deployments for closed deals, ensuring a smooth transition for

clients.

○ Address all client queries promptly and provide the required support to maintain high

satisfaction levels.

5. Training & Coordination:

○ Schedule and conduct meetings and training sessions with staff, clients, and other

stakeholders to maximize platform utilization.

○ Coordinate with internal teams, including managers and supervisors, to achieve client

goals.

6. Operational Oversight:

○ Observe and analyze client operations, providing actionable insights and suggestions for

improvement.

○ Maintain practical knowledge of tools like MS Office to support operational efficiency.


Key Requirements:

1. Skills & Experience:

○ Strong communication skills in English, both written and verbal.

○ Prior experience in client-facing roles such as Sales, Key Account Management, or

Customer Success.

○ Practical knowledge of MS Office is mandatory. Knowledge on Tally is a plus

○ Accounting knowledge, especially in managing society accounts, raising invoices, and

handling expenses, is a plus.


2. Work Environment:

○ Passion for working in a fast-growing startup and embracing a dynamic work culture.

○ Willingness to hustle and go beyond a traditional 9-to-5 job to meet client expectations.

3. Travel Requirements:

○ Willingness to travel locally to meet clients as and when necessary.

4. Preferred Experience:

○ Background in high-growth startups or experience in a similar industry is advantageous.

○ Familiarity with society operations (e.g., handling accounts for apartments or villa

communities).


What’s in Store for You?

● Competitive Salary: Compensation that aligns with market standards.

● Learning Opportunity: Work directly with the leadership and founding team at MyGate, gaining

invaluable insights and experience.

● Career Growth: Build your career with a well-funded startup operating in metropolitan cities

across India.

● Empowerment: Enjoy decision-making powers that directly impact the company’s growth.

● High-Profile Exposure: Interact with high-profile clients and handle impactful projects.

● Merit-Driven Culture: Be part of a team where performance and intent are valued over degrees.


About Mygate:

Sparked by the idea that technology can make security more effective, Mygate began its

journey in early 2016. The idea swelled into a product of many innovations that, in addition

to a stronger security protocol, would solve many of everyday life’s nagging problems. Eight

years in, we continue to hone our craft as pioneers of technology that enhances living

experience.


Key highlights:

• Large Market Opportunity

• High product demand

• Well-Funded start-up


What’s in it for you?

At Mygate you have the opportunity to-

• Work in a setting that encourages collaboration and trust, enabling you to put your

ideas into action.

• Be a member of an effective team where everyone's input counts

• Have flexible working hours, and learning & development opportunities

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