Mgr Information Technology

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. HMH Technology India Pvt. Ltd. is our technology and innovation arm in India focused on developing novel products and solutions using cutting-edge technology to better serve our clients globally. HMH aims to help employees grow as people, and not just as professionals. For more information, visit The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers. We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it is safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together, and have fun together. As a team, we will lead HMH’s digital transformation.   What you will do: The Information Technology Manager builds and maintains strong relationships with technology and business stakeholders, acts as strategic advisor to the business area leadership, plans, budgets and works across the IT organization to ensure the delivery of IT projects and services to the business. Responsible for managing a team of full time and contractor resources with a broad scope of applications, systems, and processes to support.   Duties & Responsibilities: Duties & responsibilities include, but are not limited to, the following: Collaborates with all sales and revenue business to understand IT requirements and priorities Works very closely with the Enterprise Architecture team for the assessment of new tools or redesign of existing ones. Defines, prioritizes, and sponsors program and project initiatives for the business Communicates business needs with appropriate IT teams to gain alignment between business needs and technical capabilities Manages SFDC Center of Excellence, oversees a team of full-time employees and contractors responsible for the ongoing maintenance and enhancements of the SFDC application stack Maintains up-to-date awareness of the current and future directions of the industry and associated technologies, and, where appropriate, makes recommendations for implementation of new/upgraded systems and technologies Monitors and manages financials for areas of responsibility   What you will need: Required Minimum of three years of proven working experience as a SalesForce Development lead Minimum of three years of experience using agile methodologies, including lean and continuous improvement environments Strong written, verbal and presentation skills—able to communicate technology solutions to non-technical stakeholders by focusing on business outcomes and value Self-starter and strong leader capable of organizing teams to deliver quality and timely solutions to our internal customers Extensive knowledge of IT industry standard service delivery, operations, processes, standards, tools, and capabilities with a focus on applications and project management Track record of developing and implementing IT system and process changes to improve business performance Ability to travel up to 10% as needed. Preferred Strong preference for someone with technical know-how of SFDC Ability to work across multiple functions / organizations and build trusted working relationships Ability to learn and follow processes while also identifying opportunities for process improvement Ability to handle conflict and difficult situations How We Work (Competencies) Instills Trust Values Differences Focuses on Customers Cultivates Innovation Action Oriented HMH Technology Private Limited is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. 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