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Lead Customer Engineer

3 months ago

noida, India BrowserStack Full time

Who are we and what do we do?

BrowserStack is the world's leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.

BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.

At BrowserStack we solve real problems—each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we’re humbled to be recognized by leading organizations around the world:

BrowserStack is Great Place to Work-Certified™ 2020-21

Named “SaaS Startup of the Year” in 2022 by SaaSBOOMi

Ranked in Forbes Cloud 100 in 2021 - for the second time

Featured in LinkedIn Top Startups India 2018

Role in nutshell: 

As a Customer Engineering Lead you will be part of a growing, high-performing Customer Engineering team that partners with Sales functions to deliver revenue growth. You should be someone who is passionate about technology in all forms and have an excellent understanding of agile software development and testing technologies. You enjoy collaborating with customers and solving real-world customer-facing problems. This is an extremely hands-on position in a typical start-up environment, so we are looking for motivated self-starters who aren’t afraid to roll-up their sleeves and work closely with internal and external stakeholders throughout the customer's BrowserStack product evaluation process.

You will learn enterprise tech stack, different languages & frameworks , Continuous integration tools, building systems for debugging & scaling. In this role you will get the opportunity to talk to industry leaders, customer leadership, their Dev / QA / Security, Network teams etc.

Desired experience: 

You must have the skills, knowledge, and experience necessary to meet the expectations of this role with 8-13 years of engineering experience in the B2B SaaS space. 

Client/ Customer interaction experience is a must. 

Strong experience in Selenium & API Automation Testing is a must. Mobile testing experience is a plus.

Prior exposure in Solutions Engineering, Pre-Sales, or Consulting roles with a technical background would be ideal. 

Experience in leading, mentoring and supporting a team is a must.

Some combination of experience in: Programming (Java, C#, Python, Ruby, JavaScript); Dev. Tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git); Automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber,NighWatchJS,WDIO); Continuous Integration (CI) tools (Jenkins,Bamboo, TeamCity, Microsoft Azure DevOps); Networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPSEC, firewalls) 

Disciplined self-starter, does whatever it takes in order to succeed 

Ability to work well in a highly dynamic / team environment; excellent communication skills; strong team player 

B.S. degree in Computer Science / Technical discipline; Familiarity with agile software development and deployment methodologies and the modern Software Development Life Cycle (SDLC), associated toolsets and best practices 

What will you do?

Be the architect and owner for the customer’s end-to-end technical evaluation of BrowserStack; deliver on revenue plan with the account team; work as an technical advisor for Fortune 500 companies.

Work closely with customer stakeholders like the customer's Dev, QA, Network,Security, Business teams etc, to resolve technical product queries or technical roadblocks.

Accountable for leading Customer Engineering activities including technical discovery, RFP responses, technical value proposition, architectural guidance, sales support, and ongoing customer relationships 

Design and lead comprehensive technical sessions in the sales cycle – mapping out the customer’s unique workflows, technical architecture, and organizational goals – leading to a clear understanding of BrowserStack’s value proposition in the customer’s evaluation; design and conduct comprehensive solution demonstrations

Participate in devising innovative technical approaches/solutions to enable customers to succeed with BrowserStack. 

You will participate actively with cross-functional product & engineering teams, and learn & develop on different technologies as per the customer needs. This involves programming, test automation frameworks, CI tools, security, networks, etc.

Develop a strong understanding of our technology portfolio and the competitive landscape for web apps, mobile apps and visual testing solutions ​​to strategically position the BrowserStack products, based on customer's use cases.

Work as a bridge between Customer and Product & Engineering teams, capture technical product requirements and feedback from customers and relay it to the product with relevant market insights to enhance the BrowserStack its Product offerings

You will lead and mentor team members and coordinate closely with peers

Lead initiatives to scale the Customer Engineering practice. e.g. streamlining processes and building workflows for efficient external and internal coordination, creating reusable technical or process artifacts, etc.

Opportunities in this Role:

Tech - Learning about large enterprises tech stack

Tech - Opportunity to learn about different languages & frameworks, Continuous integration tools, etc

Tech - Building systems for debugging & scaling 

Customer - Talking to industry leaders, customer leadership, their Dev / QA / Security, Network teams, etc.

Benefits:


In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000

Gratuity as per payment of Gratuity Act, 1972

Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends

Remote-First work environment that allows our people to work from anywhere in India

Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience