US Voice Process Executive

4 weeks ago

Mohali, India INFLUX SERVICE Full time

Job Title: US Voice Process Executive

Location: Mohali

Job Summary:

We are looking for enthusiastic and customer-focused individuals for our US Voice Process team. The role involves handling inbound/outbound calls, resolving customer queries, and providing accurate information while ensuring excellent communication and service standards.

Key Responsibilities:

  • Handle inbound and outbound calls for US customers.
  • Provide accurate information about products/services and resolve queries efficiently.
  • Maintain customer records and update databases as required.
  • Ensure first-call resolution and maintain high levels of customer satisfaction.
  • Meet daily/weekly/monthly targets for call handling, quality, and productivity.
  • Follow company policies, compliance standards, and call scripts where applicable.
  • Escalate unresolved issues to the appropriate department.

Required Skills & Qualifications:

  • Excellent communication skills in English (US accent will be an advantage).
  • Minimum (0–2 years) of experience in BPO/Call Center (Freshers with good communication can also apply).
  • Ability to handle customer queries with patience and professionalism.
  • Basic computer knowledge and typing skills.
  • Strong listening, problem-solving, and interpersonal skills.

Preferred Qualifications:

  • Prior experience in international voice process.
  • Knowledge of CRM tools or call center software.
  • Ability to work under pressure and meet deadlines.

Benefits:

  • Attractive salary with performance incentives.
  • Career growth opportunities in international process.
  • Training and skill development.

Job Types: Full-time, Permanent

Education:

  • Bachelor's (Preferred)

Experience:

  • Cold calling: 1 year (Preferred)

Language:

  • English (Preferred)

Location:

  • Mohali, Punjab (Preferred)

Work Location: In person

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