Center Head

4 weeks ago

thane, India Eminenze solutions Full time
Candidates should have working experience in Clinics like Kaya, VLCC & Dr. Batras.
Planning for & achieving monthly revenue target for the center
Ensure cost-optimization across all activities for all fixed, variable & consumables costs
Ensure Smooth running of Center with 100% adherence to Operational / Marketing & Admin SOPs
Ensure Complete Satisfaction for Client in all client related activities from Clients Entry to Exit from center
Handle any client grievance to 100% satisfaction level of the complaining client
Walk-In to Actual Sales Conversion % to be increased
Ensure 100% adherence to Client-Doctor Appointment schedules & billing
Motivating & Monitoring the team for high performance & discipline
Building the right culture at center level for better client experience
Work with Marketing team for better Lead Generation, Offers Implementations, Marketing Collaterals
Collecting & publishing of Client testimonials at center for Brand building
Share client inputs with marketing & management for improvements & new product/ service ideas
Regular discussions with prospective, new & repeat clients to understand their feedback to identify the ways to improve client experience
Operational coordination between Marketing, Medical Team & Clients to ensure that all client appointment scheduled are adhered to
Discuss any client grievance with complaining client ASAP & find the root cause of the problem & the best solutions we can offer
Check all checklists for all operations within the center to confirm that all center operations are running as prescribed in SOPs
Conduct regular planning meetings (Daily / weekly/ Monthly reviews) to assign tasks to team members & take updates from them on task completions
Conduct regular performance review meetings
Handle any challenges / queries faced by team & find solutions for the same in quickest/ smoothest manner
Monitor the team for Grooming , Attendance & work discipline.

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