It Manager

4 weeks ago

Delhi, India Hotel The Royal Plaza Full time

IT Infrastructure & Operations

  • Manage the day-to-day operations of IT systems including networks, servers, cloud environments, and endpoints.
  • Oversee system maintenance, upgrades, and patch management to ensure reliability and security.
  • Ensure high availability and business continuity of all IT services.

Team Management

  • Lead and mentor the IT team (system admins, helpdesk staff, network engineers, etc.).
  • Delegate tasks, evaluate performance, and foster professional development.
  • Manage staffing, training, and performance evaluations.

Cybersecurity & Compliance

  • Implement and maintain security protocols to protect organizational data and systems.
  • Monitor systems for vulnerabilities, conduct risk assessments, and respond to security breaches.
  • Ensure compliance with IT regulations and standards (e.g., GDPR, ISO 27001, HIPAA).

Technical Support & Troubleshooting

  • Provide escalation support for complex IT issues.
  • Ensure timely resolution of support tickets and user requests.
  • Monitor and improve helpdesk performance.

IT Strategy & Planning

  • Develop and implement IT policies and strategic plans aligned with business objectives.
  • Recommend and implement new technologies to improve efficiency and reduce costs.
  • Manage the IT budget, procurement, and vendor contracts.

Project Management

  • Lead IT projects such as software deployments, system migrations, and infrastructure upgrades.
  • Create and manage project timelines, resources, and stakeholder communication.

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