Senior Solution Engineer
3 weeks ago
Overview
We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are essential to enhancing customer satisfaction and the overall success of our Product offerings.
Responsibilities
Offer advanced technical product support via various mediums to clients by developing in-depth knowledge of our product offerings.
Understand the technical setup of the customer and utilize tools like Postman to test and troubleshoot API-related issues.
Understand the external tools like Salesforce, Netsuite, and Quickbooks that the product integrates with and provide optimal solutions.
Understand the pain points of the customers and convert them into product capabilities.
Apply the acquired product knowledge to convert technical know-how into easily understandable knowledge articles that can help with self-serve capabilities.
Follow a holistic approach to solving the customer problems by providing solutions rather than answers to the customer’s queries,
Make use of the industry experience to come up with innovative solutions that help increase efficiency.
Supporting customers 24*7 and working in shifts.
Qualifications/Skills required
Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience.
Proven experience working with APIs, frontend technologies like javascript.
Excellent communication skills.
1-5 years of experience working in a customer-facing role for a SaaS product.
Prior experience working with at least one of the tools like Salesforce, Quickbooks, Xero, E-commerce platforms.
Proven experience with payment gateways, subscription management tools, and invoicing tools within the Fintech realm
Excellent problem solving, logical thinking capabilities.
Flexibility to work in shifts.
-
Senior Solutions Engineer
3 weeks ago
tamil nadu, India SuperOps Full timeSuperOps is a SaaS startup focused on solving problems for modern IT teams using AI. Ithelps IT teams efficiently manage IT infrastructure like networks and systems on the cloudor on-premises, and business-critical applications.Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, aveteran in the IT space. Both Arvind and Jayakumar...
-
Senior Solutions Engineer
1 month ago
tamil nadu, India SuperOps Full timeSuperOps is a SaaS startup focused on solving problems for modern IT teams using AI. Ithelps IT teams efficiently manage IT infrastructure like networks and systems on the cloudor on-premises, and business-critical applications.Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, aveteran in the IT space. Both Arvind and Jayakumar...
-
Solutions Specialist
2 months ago
tamil nadu, India Larsen & Toubro Full timeSystem Solution Engineer / Solution Application EngineerReports to : Head - Solution Engineering and DeliveryWork Location : Chennai / Hyderabad / Pune / Indore / Faridabad / NoidaWork Environment : Onsite / Work from OfficeRelevant Years of Exp. : 3 – 8 yrs.Designations : Senior Engineer / Assistant Manager / ManagerEducation : PG / UG in Engineering...
-
Principal Engineer
4 weeks ago
tamil nadu, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Principal Engineer - Solutions Architect to join our team in Chennai.We are seeking a dynamic Principal Engineer - Solutions...
-
Senior Engineer
2 days ago
tamil nadu, India DBM Vircon Full timePosition: Senior EngineerReports to: Principal EngineerDepartment: Industrial – Engineering and DesignStatus: Full TimePosition Value PropositionThe Senior Engineer works collaboratively with other Engineers, Designers, and Project Managers to provide quality Engineering for DBM Vircon clients whilst overseeing the delivery and growth of junior team...
-
Senior Infrastructure Automation Engineer
7 days ago
tamil nadu, India YR Media Full timeLocation:Coimbatore Position SummarySenior Infrastructure Automation Engineer is responsible for the design and development of automation solutions for the IT Infrastructure team. The Senior Automation Engineer will work closely with the Infrastructure Operations Team to understand the business requirements and develop automation solutions to meet those...
-
Senior Data Engineer
4 weeks ago
tamil nadu, India ACL Digital Full timeWork Location: Bangalore / ChennaiExperience: 5+ YearsLooking for immediate joinersPlease share your updated profile to DESCRIPTION As a Senior Data Engineer you will work on an Agile team that is digitally enabling the company by building data pipelines that drive analytic solutions. These solutions will generate insights from the connected data, enabling...
-
Senior Solution Architect
3 weeks ago
tamil nadu, India Talent500 Full timeFord Motor Credit Company is modernizing its legacy Platforms to transform the business and unlock and unleash the power of data for improving customer experiences, regulatory compliance & operational efficiencies. We are rearchitecting our core applications and platforms and moving them to a Unified, Modern, Scalable & Secure solutions on Google Cloud.We...
-
Senior Engineering Manager
6 days ago
tamil nadu, India Altimetrik Full timeYears of Experience : 14-19Location : ChennaiHybridRoles & Responsibilities:Taking leadership in the delivery of the cloud/big data solutions platformGuide the team to deliver top-quality solution design and execution and providing support in defining the scope and sizing of work.Utilize Big Data/Java technologies to design, develop, and evolve scalable and...
-
Senior Software Engineer
2 months ago
tamil nadu, India Digient Technologies Private Limited Full timeJob Title: Senior Software Engineer (Java)Company: Digient Technologies Private LimitedLocation: Chennai – OnsiteAbout Us:Digient Technologies is a dynamic and innovative B2B online iGaming company, dedicated to providing cutting-edge solutions in the rapidly evolving iGaming industry. We pride ourselves on delivering high-quality products and services...
-
Senior Data Engineer
2 months ago
tamil nadu, India TivonaGlobal Technologies Full timeTivona Global is looking for a Senior Data Engineer to work on Cloud Native Application development projects as a part of our development team based out of Chennai. The Senior Data Engineer will be responsible for developing APIs and cloud native applications including serverless applications using Python and various AWS cloud native/serverless services.Send...
-
Senior Software Engineer
3 weeks ago
tamil nadu, India Veryon Full timeSenior Software Engineer – .NET Veryon (on-site)Why We Need You – The MissionVeryon is a global information services and software company that exists to make flying safer and more reliable. Our products help reduce operating costs, improve aircraft reliability, and support technical knowledge sharing and collaboration within the general, business, and...
-
Senior Hardware Design Engineer
3 weeks ago
tamil nadu, India Srushty Global Solutions Full timeSrushty is a leading provider of Hardware Product Design, Engineering Services, IoT Software, Contract Manufacturing and 3D Modeling Services. Our team is dedicated to turning ideas into reality in both the physical and virtual worlds.Role DescriptionThis is a full-time on-site role for a Senior Hardware Engineer at Srushty Global Solutions located in...
-
Senior/ Software Engineer
2 months ago
tamil nadu, India IMMO Full timeAs a full stack senior software engineer at IMMO, you will face different challenges every day, as the team builds out a product from scratch and owns its full stack and its product roadmap. On one day you may be putting together a CI/CD pipeline using GitHub Actions or writing a serverless web service in Node.js. On another day, you might be building a...
-
Senior AI/ML Engineer
2 months ago
tamil nadu, India Pristine AI Full timePristineAIPristineAI is pioneering a ‘Self-Improving’ Retail enterprise solution platform. We are seeking highly motivated Solution/ML Engineers to join our teams in Mumbai and Chennai. As Solution/ML Engineer, you will leverage Software Engineering, LLM, Machine Learning, Oracle, and Azure to design, develop and implement solutions that will have a...
-
Solution Architect
2 days ago
Chennai, Tamil Nadu, India Ford Motor Company Full timeWe are looking for a Solution Architect to join FC India IT Architecture team. In this role, you will define optimum platform and domain architecture, create solutions to implement solutions on the cloud across a variety of engagements like experimentation, proof of concepts and production deployments for this, ensuring reuse and alignment to Ford standards...
-
Senior Full Stack Engineer
3 weeks ago
tamil nadu, India Trademarkia Full timeAbout the Company:Trademarkia ( is a self-funded and global intellectual property law firm, the largest trademark filing law firm in the United States with over 120,000 clients in over 80 countries, profitable $10M a year. The world's largest visual search engine for trademarked logos, names, and slogans. Trademarkia offers free software and technology for...
-
Senior Full Stack Engineer
4 weeks ago
tamil nadu, India Trademarkia Full timeAbout the Company:Trademarkia ( is a self-funded and global intellectual property law firm, the largest trademark filing law firm in the United States with over 120,000 clients in over 80 countries, profitable $10M a year. The world's largest visual search engine for trademarked logos, names, and slogans. Trademarkia offers free software and technology for...
-
Senior Network Engineer
3 weeks ago
tamil nadu, India NTT DATA, Inc. Full time'Greeting from NTT Data!About Us- Ltd. is a leading, global technology services company. We’re here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our...
-
Senior Network Engineer
4 weeks ago
tamil nadu, India NTT DATA, Inc. Full time'Greeting from NTT Data!About Us- Ltd. is a leading, global technology services company. We’re here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our...