Manager, CSS Global SaaS

3 weeks ago

bangalore, India Oracle Full time

Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracle's products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.

Key job responsibilities

 Set the team's vision, direction, and culture by managing individual and team performance expectations and goals.  Provide individual coaching feedback sessions and frequent one-on-ones focusing on performance, attendance adherence, and career development.  Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.  Partner and communicate with stakeholders to ensure consistent employee experience.  Lead team meetings focused on performance, policy and site updates, and team-building activities.  Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to the team on performance and ongoing coaching methods in weekly performance review meetings. Initiate and drive process improvements and proficiency in managing customer projects and resolving problems. The capacity to remain calm and composed in challenging circumstances and communicate proficiently with internal and external clients.

Entry level manager with operational focus within a specialized area. Leads a specialized area which may have diverse functional elements. Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit. Coordinate delivery of Support Services. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met. Ensures that operational policies are followed. Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management.

Should be currently in a people management role with direct people management experience

Individuals with a graduate degree or higher or an equivalent educational qualification and experience in managing people are eligible for the position. A minimum of 8+ years of experience in the IT industry, with a focus on Infrastructure, Database, Cloud Platform A minimum of 8+ years of experience in a customer-facing role, with a demonstrated ability to manage de-escalation, conflict resolution, and executive-level customer relationships. Excellent Excel skills, creating and delivering all weekly, monthly, and quarterly reports. Should possess team-building skills within and across teams. Ability to develop, direct, and manage a group of individuals, including managing career growth. Ability to develop and implement new strategies and procedures. Ability to devise and communicate administrative and procedural decisions. Well-versed in employee development and performance management skills and strategies, including performance reviews, goal setting, and providing feedback.

  • Sr Manager, CSS Global SaaS

    1 month ago

    bangalore, India Oracle Full time

    Overview  The Customer Success Services (CSS) is a unit within the Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. CSS...

  • Sr Manager, CSS Global SaaS

    3 weeks ago

    bangalore, India Oracle Full time

    Overview  The Customer Success Services (CSS) is a unit within the Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. CSS...

  • Principal Product Designer

    2 months ago

    Bangalore, India SaaS Labs Full time

    At SaaS Labs (JustCall), we are looking for an experienced Principal Product Designer to join our Product Design function. You will partner with leaders across product, engineering, marketing, and sales to understand and scope the company's design needs as a whole. You will be a critical member focused on growing the design team, coaching & mentoring its...

  • Principal Product Designer

    4 weeks ago

    Bangalore, India SaaS Labs Full time

    At SaaS Labs (JustCall), we are looking for an experienced Principal Product Designer to join our Product Design function. You will partner with leaders across product, engineering, marketing, and sales to understand and scope the company's design needs as a whole. You will be a critical member focused on growing the design team, coaching & mentoring its...

  • Frontend Developer

    3 months ago

    Bangalore, India consultancy Full time

    We are currently seeking a Senior Front-End Developer with extensive experience in Angular Stack and building SaaS platforms to strengthen our team.Key Responsibilities:- Develop and implement high-quality software solutions with the Angular framework.- Architect and develop robust, scalable SaaS platforms.- Collaborate with cross-functional teams to define,...

  • Frontend Lead

    3 months ago

    Bangalore, India Winfort Services Pvt ltd Full time

    Key Responsibilities :- Develop and implement high-quality software solutions with the Angular framework.- Architect and develop robust, scalable SaaS platforms.- Lead and manage the front-end development team, fostering a positive and innovative work environment.- Define and oversee the implementation of front-end architecture.- Collaborate with...

  • Frontend Developer

    3 months ago

    Bangalore, India Winfort Services Pvt ltd Full time

    Job Description : - At least six years of experience as a Front-End Developer or similar role.- Proficiency in Angular stack, HTML, CSS, and JavaScript.- Extensive experience in building SaaS platforms.- Understanding of server-side CSS.- Familiarity with browser testing and debugging.- Knowledge of performance testing frameworks.- Experience with...

  • SaaS Sales Manager

    1 week ago

    bangalore, India Codeverse Technologies Full time

    Sales Manager- SaaS ProductsA combination of technical expertise and leadership abilities is essential1.)  The ideal candidate should possess a proven track record of success in SaaS sales, demonstrating their ability to consistently meet or exceed sales targets2) In-depth knowledge of the SaaS industry and market trends is also crucial, as it allows...

  • Senior Engineering Manager

    1 month ago

    bangalore, India a Snaphunt Client Full time

    Our client is a strongly backed B2B SaaS platform that raised a Series B round of funding. They are expanding in the US and other global markets this year and are looking for a seasoned B2B SaaS Design professional to lead their global product design efforts.  The Role You will be responsible for : Driving decision-making on enterprise architecture and...

  • Senior Engineering Manager

    3 weeks ago

    bangalore, India a Snaphunt Client Full time

    Our client is a strongly backed B2B SaaS platform that raised a Series B round of funding. They are expanding in the US and other global markets this year and are looking for a seasoned B2B SaaS Design professional to lead their global product design efforts.  The Role You will be responsible for : Driving decision-making on enterprise architecture and...

  • SaaS Sales Manager

    1 week ago

    bangalore, India Codeverse Technologies Full time

    Sales Manager- SaaS Products   A combination of technical expertise and leadership abilities is essential   1.)  The ideal candidate should possess a proven track record of success in SaaS sales, demonstrating their ability to consistently meet or exceed sales targets 2) In-depth knowledge of the SaaS industry and market trends is also crucial, as it...

  • Senior Engineering Manager

    1 month ago

    bangalore, India Snaphunt Full time

    The Offer Exciting opportunity to drive the Engineering efforts of a fast-growing SaaS startup Work alongside & learn from best in class talent Competitive compensation The Job You will be responsible for : Driving decision-making on enterprise architecture and component-level software design to our software platforms' timely build and delivery. Leading...

  • Senior Engineering Manager

    3 weeks ago

    bangalore, India Snaphunt Full time

    The Offer Exciting opportunity to drive the Engineering efforts of a fast-growing SaaS startup Work alongside & learn from best in class talent Competitive compensation The Job You will be responsible for : Driving decision-making on enterprise architecture and component-level software design to our software platforms' timely build and delivery. Leading...

  • Tech Lead

    5 days ago

    bangalore, India Aeris IoT SaaS Full time

    About Us:The "Internet of Things" (IoT) is expected to grow to $19 trillion over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients to fundamentally improve their businesses. Headquartered in Silicon Valley with offices in multiple continents...

  • Oracle SaaS Cloud SCM Presales

    2 days ago

    bangalore, India HTC Global Services Full time

    Please find the JD mentioned below:Job Location: Bangalore, Hyderabad, ChennaiExperience: 7 - 12 yrsJob Type: PermanentNote:It will be Hybrid and WFOLooking only for Immediate to 15 days joiners.Must be comfortable for video discussion.JDKey Skills - Oracle SaaS Cloud SCM PresalesExperience with solution architecting in Oracle SaaS Cloud SCM...

  • SaaS Consultant

    3 weeks ago

    bangalore, India LTIMindtree Full time

    Role: SaaS Consultant (Technical/Fusion Finance/Fusion SCM)Experience: 5-12 YearsLocation: PAN India (All LTIMindtree office locations)Job Description:Technical Candidate should be well versed in SCM modules on Fusion Cloud Global Implementation Projects with minimum 5 years of relevant work experience.Should have experience on end-to-end fusion...

  • Product Marketing Manager

    3 weeks ago

    bangalore, India Delhivery Full time

    About the Product - OS1OS1 is a technology platform to enable businesses with an ecosystem of software tools and applications that can help them achieve speed, scale and accuracy of logistics operations. These tools - developed in-house by Delhivery, have been instrumental in the company achieving best-in-class growth and operational efficiency over the last...

  • Product Marketing Manager

    1 month ago

    bangalore, India Delhivery Full time

    About the Product - OS1OS1 is a technology platform to enable businesses with an ecosystem of software tools and applications that can help them achieve speed, scale and accuracy of logistics operations. These tools - developed in-house by Delhivery, have been instrumental in the company achieving best-in-class growth and operational efficiency over the last...

  • Architect - SaaS

    3 months ago

    bangalore, India Michael Page Full time

    Opportunity to be at the forefront of a fast-growing product company Be a part of an open, flat and meritocratic organization About Our Client The client is a global leader in media and entertainment services. They offer Hybrid Cloud-enabled Media ERP Suite, which revolutionises content supply chain automation and enterprise connectivity. ...

  • Architect - SaaS

    3 weeks ago

    bangalore, India Michael Page Full time

    Opportunity to be at the forefront of a fast-growing product company Be a part of an open, flat and meritocratic organization About Our Client The client is a global leader in media and entertainment services. They offer Hybrid Cloud-enabled Media ERP Suite, which revolutionises content supply chain automation and enterprise connectivity. ...