Executive / Senior Executive - Order to cash - Sales Order Processing

Company Description NEC Software Solutions (India) Private Limited  is based in Mumbai (Worli & Airoli) andBangalore with an employee strength of 1300+. It is one of the foremost providers of end-to-end IT services across various sectors. We work with diverse industry verticals whichinclude publishing, media, financial services, retail, healthcare and technology companiesaround the world. Our customers range from two-person startups to $bn listed companies. We have more than 30 years of experience in providing end to end IT services across theglobe and have earned a reputation for delighting our customers by consistently surpassingexpectations and helping them deliver robust, market-ready software products that meetthe highest standards of engineering and user experience. Supported by more than 1300exceptionally talented manpower, we are a hub for offshore support and technologyservices. Job Description Requisites     Education:     Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.  Experience (years):     Executive - Graduate with 2 to 4 years of experience  Sr Executive – Graduate with 4 to 6 years of experience  Relevant Experience:     OTC or Accounts Receivable (Sales Order Processing)  Location:     Mumbai (Airoli) and Bangalore  Working Hours:     8.5 hours/day (US Shift)  Role Summary:     Receive and process sales orders accurately and efficiently using the company's sales management system  The role will also require coordinating with the NEC, Invoicing Processing team, collections and credit management team.  Qualification Criteria/Work Experience     Essential:     Strong knowledge of OTC Sales Order operations  Working knowledge of SAP Finance module  Experience in shared services/customer facing environment  Understanding of standard operating procedures  Knowledge of system, applications, operating tools, metrics and excel  Good communication skills, plus good verbal & written presentation skills  Flexibility to work within a high growth, rapidly changing environment  Ability to self-motivate and initiate change  Ability to work with colleagues at all levels. Order Processing Responsibilities     Review orders received from Retained Organization (RO) for accuracy as per pre-defined format  Perform technical, commercial and administrative validation on a customer order  Record daily volumes, rejections, exceptions, and quality-checks in timely manner  Enter order details into the system database  Process orders as per standard operating procedure within defined Turn Around Time (TAT)  Coordinate with RO to understand any discrepancies on order details  Create order fulfilment tracker and document relevant details to support order monitoring activities  Primary point of contact for order processing related queries  Respond to queries in a timely and accurate manner  Undergo relevant training to ensure apt knowledge transfer is done to enable self and peers to conduct order processing tasks in GSSCs  Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead  Timeliness: Perform order processing tasks as per defined TAT  Accuracy: Ensure 100% accuracy rate in day-to-day activities to ensure Service Level Agreements are met  Key Skills  Sales order processing and Invoice Creation   Accounts Receivable Ledger Management  Financial Accounting and Reporting  Advanced Excel and Spreadsheet Skills  SAP ERP and Accounting Software Proficiency  Team Player  Qualifications Additional Information