Senior Credit

SPECIFIC RESPONSIBILITIES

Downloading daily deposits from bank system for posting.  Communicate process updates to team.  Allocating downloaded bank reports to self/team and applying them to invoices paid by customer.  Reducing unapplied cash on day to day basis.  Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc) Work on moving customers from Check to EFT payout methodology for a better customer experience.  Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests Responsible for processing refund requests and making general ledger adjustments. Conduct in-depth research and analyze overpayment in resolving unapplied cash.  Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions. Take personal accountability & ownership in resolving issues/challenges for customers (internal & external) Strong delivery skills on handling specific projects / customer accounts / acquisition accounts / etc.  Ability to come-up with reporting basis strong analytical skills showcasing trends.  Drive key UAT, training, automation and process improvement initiatives independently. 

RELEVANT EXPERIENCE & TRAINING

(Indicate the essential experience, qualifications and attributes required to perform this position effectively)

Good communication skills (Written and Verbal) in English.  Should be open in making calls to customers when needed.  Overall experience of 8+ years with minimum education of graduation or in Commerce. MBA or MCom will be an added advantage. B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.  Well acquainted with MS Office (specifically Excel).  Open to working shifts. 

COMPETENCIES

(Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, desirable)

Communication (written & verbal) Builds reciprocal relationships with different parts of the business, partners and customers Identifies and overcomes barriers to effective cross-LOB performance Identifies synergies across LOBs and acts on opportunities to integrate efforts Builds diverse and inclusive teams Leverages others’ expertise and shares information and best practices to optimize work results Performance Drive Knows the business and understands metrics/key performance indicators required by self and team to deliver results Takes pragmatic and ‘hands-on’ approach; knows the numbers and how they are created Regularly measures and monitors own and team’s progress against performance goals Knows when and how to make improvements and adjustments to ensure full achievement of goals Coaches and supports team members toward optimal performance Collaboration Builds reciprocal relationships with different parts of the business, partners and customers Identifies and overcomes barriers to effective cross-LOB performance Identifies synergies across LOBs and acts on opportunities to integrate efforts Builds diverse and inclusive teams Leverages others’ expertise and shares information and best practices to optimize work results Competitive Edge Anticipates customer needs and applies best practices and creative solutions Uses best practices to drive efficiency and productivity within the team Identifies and acts on opportunities for new or improved products, processes, or systems Uses professional/industry insight to inform greater understanding of competitive landscape Change Agility Positively influences others to adapt when faced with changing business conditions Drives change skillfully; gains adoption from all stakeholders in a timely manner Quickly recognizes situations or conditions where change is needed Demonstrates resilience in times of change and uncertainty Mastering Complexity Makes decisions willingly, even when facing uncertainty Develops and systematically evaluates alternative courses of action Identifies solutions and evaluates consequences and impact of alternatives Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data

Functional Competencies

Cash Applications Reconciliations Risk Management

Career Level - IC3

SPECIFIC RESPONSIBILITIES

Downloading daily deposits from bank system for posting.  Communicate process updates to team.  Allocating downloaded bank reports to self/team and applying them to invoices paid by customer.  Reducing unapplied cash on day to day basis.  Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc) Work on moving customers from Check to EFT payout methodology for a better customer experience.  Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests Responsible for processing refund requests and making general ledger adjustments. Conduct in-depth research and analyze overpayment in resolving unapplied cash.  Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions. Take personal accountability & ownership in resolving issues/challenges for customers (internal & external) Strong delivery skills on handling specific projects / customer accounts / acquisition accounts / etc.  Ability to come-up with reporting basis strong analytical skills showcasing trends.  Drive key UAT, training, automation and process improvement initiatives independently. 

RELEVANT EXPERIENCE & TRAINING

(Indicate the essential experience, qualifications and attributes required to perform this position effectively)

Good communication skills (Written and Verbal) in English.  Should be open in making calls to customers when needed.  Overall experience of 8+ years with minimum education of graduation or in Commerce. MBA or MCom will be an added advantage. B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.  Well acquainted with MS Office (specifically Excel).  Open to working shifts. 

COMPETENCIES

(Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, desirable)

Communication (written & verbal) Builds reciprocal relationships with different parts of the business, partners and customers Identifies and overcomes barriers to effective cross-LOB performance Identifies synergies across LOBs and acts on opportunities to integrate efforts Builds diverse and inclusive teams Leverages others’ expertise and shares information and best practices to optimize work results Performance Drive Knows the business and understands metrics/key performance indicators required by self and team to deliver results Takes pragmatic and ‘hands-on’ approach; knows the numbers and how they are created Regularly measures and monitors own and team’s progress against performance goals Knows when and how to make improvements and adjustments to ensure full achievement of goals Coaches and supports team members toward optimal performance Collaboration Builds reciprocal relationships with different parts of the business, partners and customers Identifies and overcomes barriers to effective cross-LOB performance Identifies synergies across LOBs and acts on opportunities to integrate efforts Builds diverse and inclusive teams Leverages others’ expertise and shares information and best practices to optimize work results Competitive Edge Anticipates customer needs and applies best practices and creative solutions Uses best practices to drive efficiency and productivity within the team Identifies and acts on opportunities for new or improved products, processes, or systems Uses professional/industry insight to inform greater understanding of competitive landscape Change Agility Positively influences others to adapt when faced with changing business conditions Drives change skillfully; gains adoption from all stakeholders in a timely manner Quickly recognizes situations or conditions where change is needed Demonstrates resilience in times of change and uncertainty Mastering Complexity Makes decisions willingly, even when facing uncertainty Develops and systematically evaluates alternative courses of action Identifies solutions and evaluates consequences and impact of alternatives Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data

Functional Competencies

Cash Applications Reconciliations Risk Management

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