Urgent Hiring

6 days ago

Bengaluru, India IntouchCX Full time

Greetings from IntouchCX

We are currently Hiring for International Non Voice Process - Chat Support

Customer Service Associate

Immediate joiner required

Contact Details:

HR : DEEPIKA E

Mobile number :

Email ID :

The role of Customer Support Associate (CSA), will be responsible for:

  • Answering player support queries via Email and chat and Discord
  • Troubleshooting game issues via Email and Discord
  • Answering player queries about features and functionalities of the clients service offerings
  • Answering questions regarding game issues and making recommendations
  • Escalate product related issues to internal teams & close loop
  • Going the extra mile to engage with players by solving their issues and ensuring satisfaction

Requirements:-

  • An obligation to deliver exceptional customer service
  • Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
  • Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
  • Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Critical Skills:-

  • Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
  • Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
  • Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
  • Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Educational/Work Experience and Requirements

  • Must have minimum 3-6 months experience in customer support
  • Must successfully pass a background check
  • High school diploma or equivalent required
  • Post secondary degree is a plus

Benefits:-

  • An attractive compensation package with performance-based incentives
  • Incredible learning and growth opportunities
  • Outstanding rewards and recognition program & employee engagement activities
  • Free Food and Transport while working on-site
  • Medical Insurance

To schedule your interview kindly

Contact HR DEEPIKA E or WhatsApp your CV on / Email to

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