Store Manager _Chennai Full-Time

2 weeks ago

chennai, India HyreFox Consultants Full time

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastestgrowing eyewear company. Lenskart's products include prescription eyewear,branded contact lenses and sunglasses, all equipped with the customers’ eyepowers.

About the Role

A Store Manager at Lenskart acts as an important link between strategyand execution. He/she drives the store towards achieving all assignedmetrics of Store Sales, Conversions, Customer satisfaction etc. and isresponsible for keeping a high level of morale among the store staff,developing them, controlling attrition, and ensuring smooth operations at thestore.

Responsibilities

Customer focus: Driving Net Promoter Score

Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. plan

Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level

People development (Attrition Control)

Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it 

Cash & Inventory management

·Monitoring cash reconciliation to ensure there is no mismatch of storefunds

·Ensuring availability of required merchandise and services

·Conducting stocktakes regularly

·Ensuring the staff at store level has basic understanding of POS Systemto ensure transactionsare properly and effectivelyprocessed

·Performing the necessary quality checks for the new products

· Working very closely with otherdepartments till the product reaches the customer and ensuringthe best customer experience to the LenskartCustomer

Supervision

·Ensuring that all store employees, including the Optometrist, are takencare of and their issues are resolved

· Ensuring that the eye check-upsare conducted as per the SOP and maintain high quality standards

SOP adherence & implementation

·Ensuring that all SOPs for retail areimplemented successfully and adhered to by store employees

·Updating colleagues on business performance, newinitiatives and other important issues

·Scheduling the team’s shift timings to meet thestore’s business needs and demands

·Ensuring staffing levels are adequate toeffectively operate the store

Store upkeep & maintenance

·Maintaining the store as per Lenskart standards,regularly cleaning the frames and other equipment at the store

·Ensuring the security of all Lenskart equipmentand that there is no shortage of stock units or damage in the store

·

Personal attributes &competencies

·Minimum qualification: Graduate

·Ability to act as a link between strategy andexecution

·Ability to develop and inspire people to achievetheir best

·Ability to build rapport and trustingrelationships

·Ability to understand stated and unstated needsof the customer and offer solutions

·Clear communication and active listening skills

·Ability to adapt to a changing environment andopenness to learn

·Proactive task ownership, result-orientation,and customer-orientation

·Ability to multitask and organize activitiesbased on priority

Other Details

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