IT Support

4 weeks ago


india 24 Hours Group Full time
Job Description

This is a remote position.


DUTIES AND RESPONSIBILITIES:
  • Keeps computer systems running smoothly and ensures that users get the maximum benefit from them
  • Installs and configures computer hardware operating systems and applications
  • Monitors and maintains computer systems and networks
  • Talks to the staff through a series of actions to help set up systems or resolve issues
  • Troubleshoots system and network problems, diagnosing and solving hardware or software faults
  • Provides support, including procedural documentation and relevant reports
  • Sets up new users' accounts and profiles and deal with password issues
  • Tests and evaluates new technology

Requirements

SKILLS AND QUALIFICATIONS:

  • At least 3 years of working experience in IT.
  • Contact Center Support Engineer (Ring Central or Nice CX One Tier 3)
  •  Knowledge of Network cabling and cable management
  •  Experience configuring router and firewall appliance
  • IP Management skills
  • Basic English communication skills
  • Knows email reporting ticketing
  • CRM knowledge (salesforce, Zoho)
  • Active Directory knowledge (all platform is a plus)

TECHNICAL & PHYSICAL REQUIREMENTS:

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

 

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

 

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

 

2.   Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

 

Using internet speedtest: 

VoIP Speed Test | 8x8  // Aircall’s VoIP Speed Test | Aircall// VoIP Speed Test: Check Your Network Reliability (getvoip.com)

 

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:  Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

 

4. Internet Backup   (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

 

Power and Internet Backup is a MUST.


Requirements
Required Skills/Abilities: Expert in Google my business especially in US Familiar with all GMB verification methods Must be able to learn and adapt to various software systems Multi-tasking and time management skills Strong ability to adapt to various working environments and complex organizations. Excellent English skills both written and verbal.

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