FTTx HSI Performance

1 week ago

Mumbai, India Jio Full time
  • Posted Date

20 Jun 2025
- Function/Business Area

Engineering & Technology
- Location

Mumbai
- Job Responsibilities

  1. Define and monitor KPI`s for HSI Service
  2. Measure and monitor service outage and service degration
  3. Analyse by building correlation with inputs from various data source
    like device, network, content and origin server to proactively monitor
    customer experience.
  4. Take input to cross functional teams for enhancing service
    experience.
  5. Work with Analytics and Automation team for creating dashboard
  6. Conduct audit of process through the life cycle journey of customer
    and monitor experience.
  7. Work closely with analytics team to create new set of KPI`s for
    improving customer experience.
  8. Use probes and tools to analyse user and platform behaviour and
    suggest for improvement in performance.
  9. Ensure adherence to standard operating process to achieve end
    objectives
  10. Education Requirement

B.E / B. Tech / BS /M.E./ M.Tech / MS degree in any discipline
- Experience Requirement

8 - 15 years
- Skills & Competencies

  1. Knowledge of video technologies such as MPEG TS, HLS, DASH CMAF etc
  2. Analytical Skills
  3. Communication and Interpersonal skills
  4. Team handling skills
  5. Ownership mindset
  6. Location Map : Mumbai

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