System Analyst

4 weeks ago


Hyderabad, India Virtusa Full time
Job description

System AnalystThe Systems Analyst Senior is responsible for support of Incidents within the Colleague Solutions team.Monitor support queues and provide first line support.Review of incident data to ensure the completeness and quality of the information collectedClearly and concisely communicate with management on support issues.Documentation of and revision to existing processes, with the end goal of improving quality of services offered to customers by technology teamsUpdate Documentation for Colleague Solutions Applications.Research metrics for root cause.Partner with Development team on remediation of VulnerabilitiesProvides direction and training to other team members.Maintain CMDB for Colleague Solutions by working with Application Owners and Technology Partners.Work with vendors to ensure operational processes are updated and current (Disaster Recovery)Additional project and process improvements as needed.Performs other duties as assignedBasic Qualifications:Bachelors Degree or equivalent work experience7 or more years of analyst and/or IT experienceExperience with MS Office applications Word, Excel, PowerPoint, and VisioIntermediate IT troubleshooting knowledge and ability to solve issues in a timely mannerKnowledge of the creation and maintenance of SharePoint SitesExcellent communications skills; written and verbal.Ability to interpret data and communicate results effectivelyExperience with programming languages and software developmentIntermediate database skills, including working with data sets and pivot tablesFlexible, accurate, highly organized, and pays attention to detailAbility to prioritize multiple assignmentsAbility to work independently and efficientlyBasic .Net experienceMandatory Skills:SQLDatabasesData Modeling ToolsServiceNowWorkday
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