Store Manager

11 hours ago

Mumbai, India airtel Full time

Store Operations & Audit / Compliance:- Ensure adherence to Store Operations in line with pre-defined SOPs- Maintain the store’s look and feel as per guidelines/standards- Monitor efficient cash handling and prevent shoplifting to ensure safety and security- Execute visual merchandising according to plan and guidelines- Manage inventory and stock to prevent stock-outs or excess inventory- Prepare and submit KPI reports as per guidelines and on timeStrategic Rollouts:- Accountable for clearing the store for formal launch as per pre-defined procedures across various dimensions (e.g., manpower, furniture & fittings, IT, device inventory)- Manage closure of the current store during refit and conversionProfitability:- Achieve targets on conversion from walk-in customers through new acquisitions and upselling- Ensure required MIS and tracking at CRO levels- Manage store expenses in line with the plan- Provide suggestions and feedback to improve store productivityPeople Development / Team Management:- Ensure daily rostering and briefing of outsourced store staff- Escalate attrition issues (planned and unplanned) for timely resolution- Motivate and support the development of outsourced store staffCustomer Experience:- Ensure adherence to Customer Experience (CE) guidelines- Manage staff allocation based on demand at any given time- Personally handle demanding customers when required- Provide suggestions for continuous improvement in customer experienceDecision Level:- Prime: Final decision-making authority, accountable to management- Ensure successful running of stores- Ensure compliance adherence- Ensure store profitability- Shared: Decisions reached jointly with peers on a collective basis- Inventory management and customer experience- People development- Contributory: Major contributor to decisions or policy judgments reached by others- Retail effectiveness (noticeability at retail)Key Competencies:- High energy- Strong process orientation- Project management skills- Appreciation of the need for customer experience delivery- Building and nurturing partnerships- Influencing skillsEducational Level:- Must have: Graduation or MBA.Working Experience:- Must have: 2-6 years of work experience, with at least 2 years in a retail business operations role.

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