Senior Service Consultant RIB Integration

2 weeks ago

Bengaluru, India OLR Full time
Role OverviewOLR teams consist of highly talented well-disciplined, committed, capable professionals in their own discipline; self-organizing, adaptable and cross-functional. The OLR approach for delivery and operations is built on 20-years leading global omnichannel solutions across a range of industries. Continuously learning, improving and evolving through each engagement while staying at the forefront of ideas, technology, and a sustainable approach.Our Service Consultants/Senior Service Consultants assist in the support of production application software. This includes assisting with troubleshooting issues, customizing existing software code, writing new software code, testing and debugging modifications and ensuring appropriate documentation is generated for software code wherever necessary for OLR.Essential Duties and Responsibilities :Communicate with clients by providing on-call support as needed, during business and non-business hoursSupport and troubleshoot production client environmentsTake ownership of or assist with the logging, reporting, and resolution of application issuesEnsure development standards are met in all coding practicesAssist in maintaining the OLR software development environmentBuild and test application enhancements and modificationsAssist project teams in defining software functionalityEnsures adherence to OLR and customers quality standards, policies, processes and procedures.Document or maintain general retail, Oracle Retail, and/or OLR specific practices and standardsAssist in the mentoring and coaching of more junior members of the teamAct as a stand-in for Service Delivery Manager when requiredDocument knowledge articles for internal cross-trainingDocument and publish knowledge articles for the client to assist their first line resolutionAdditional duties as assigned

Technical Skills NeededJava, J2EE, PL/SQL. Shell scripting is a plus

Education/Experience:Bachelors degree in Business, Computer Science or related field, or 5+ years of relevant experience4+ years of Oracle Retail related experience required industry4+ years development and/or systems integration experience preferredOracle Retail implementation experience, ideally for multiple implementations; previous consulting experience preferredDemonstrated experience overseeing and advocating quality management systems, methodologies and collateral preferred

RequirementsEssential skills:In-depth understanding of Oracle Retail applications (at least 2 of RIB,RMS ReIM, and SIM)Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skillsDemonstrated sense of urgency and willingness to provide exceptional customer serviceHigh degree of initiative, accuracy, efficiency, and attention to detailAbility to juggle multiple priorities while maintaining a positive attitude under stressful circumstancesAbility to maintain confidentiality when dealing with proprietary informationStrong ability to proactively identify and resolve issuesGood time management skillsAbility to be flexible and adapt to change in a complex global organization

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