Technical Consultant

1 month ago

Bengaluru, India OLR Full time
The Service Consultant is a part of the Application Managed Services team who assists in the support of the production Oracle Retail application software. This includes troubleshooting issues, customizing existing software code, writing new software code, testing and debugging modifications, and ensuring appropriate documentation is generated for software code wherever necessary for OLR.Essential Duties and Responsibilities :Communicate with clients by providing on-call

support as needed, during business and non-business hours.Support and

troubleshoot production client environments.Take ownership of

or assist with the logging, reporting, and resolution of application issues.Ensure development

standards are met in all coding practices.Assist in

maintaining the OLR software development environment.Build and test

application enhancements and modifications.Assist project

teams in defining software functionality.Ensures adherence

to OLR and customers quality standards, policies, processes, and

procedures.Document or

maintain general retail, Oracle Retail, and/or OLR specific practices and standards.Assist in the

mentoring and coaching of more junior members of the team.Act as a stand-in

for Service Delivery Manager when required.Document knowledge

articles for internal cross-trainingDocument and

publish knowledge articles for the client to assist their first line resolution.Additional duties

as assigned.Technical skills needed.Java, J2EE, PL/SQL. Shell scripting is a plus.Education/Experience:Bachelor’s degree in Business, Computer

Science or related field, or 3+ years of relevant experience2+ years of Oracle

Retail related experience required industry.2+ years

development and/or systems integration experience preferred.Oracle Retail

implementation experience, ideally for multiple implementations; previous

consulting experience preferred.Demonstrated

experience overseeing and advocating quality management systems,

methodologies and collateral preferred.

RequirementsEssential skills:In-depth understanding of Oracle Retail

applications (at least 2 of RIB, RMS ReIM, and SIM).Professional

approach when dealing with internal and external customers, including

clear and concise written and verbal communication skills.Demonstrated sense

of urgency and willingness to provide exceptional customer service.High degree of

initiative, accuracy, efficiency, and attention to detailAbility to juggle

multiple priorities while maintaining a positive attitude under stressful circumstances.Ability to maintain

confidentiality when dealing with proprietary information.Strong ability to

proactively identify and resolve issues.Good time

management skillsAbility to be

flexible and adapt to change in a complex global organization.

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