Customer Retention Support-Intern

2 days ago

Hyderabad, India NowFloats Full time

Company Description

At NowFloats, our mission is to enhance the local online discovery of small and medium businesses (SMB) through our innovative technologies. Our patent-pending 'location-based SEO' ensures that SMBs are effectively found by local consumers. We offer a true organic discovery model with automated SEO, as well as a hybrid model that combines organic methods with marketing boosters like Google Adwords and Facebook ads. Additionally, we provide RIA, a Relationship Intelligence Agent, to help businesses stay connected with customers with minimal manual intervention.

Job description:

Job Responsibilities :-

Customer Renewal:

  • Manage and execute the end-to-end renewal process for a portfolio of customers.
  • Monitor upcoming renewals, forecast risks/opportunities, and proactively address any issues.
  • Collaborate with Sales, Customer Success, and Finance to ensure accurate and timely renewal quotes, contract preparation, and billing alignment.
  • Negotiate renewal terms within predefined guidelines to ensure a high renewal rate.

Customer Engagement:

  • Develop and execute customer engagement strategies to drive adoption, satisfaction, and retention.
  • Conduct regular check-ins, business reviews, or adoption sessions to understand customer goals and align product value.
  • Act as the voice of the customer internally by providing feedback to Product, Support, and Marketing teams

Pay:
 ₹10, ₹15,000.00 per month

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