Sr. servicenow consultant

3 weeks ago

India Anglepoint Full time

As a ITAM Service Now Operations Senior Consultant, you will support delivery of ITAM & SAM services for enterprise clients using Service Now platform. This role offers hands-on experience in configuring SAM data, supporting entitlement and contract management processes, and enabling successful platform operations. You’ll work closely with global consulting teams and client stakeholders to ensure high-quality data, aligned processes, and consistent service delivery. This is an excellent opportunity for professionals looking to deepen their expertise in Service Now SAM while contributing directly to high-visibility client projects. From day one, we’re committed to delivering a smooth onboarding experience to help you integrate seamlessly into our team and core culture values. We also place a strong emphasis on continuous learning and professional growth, supporting your development through training, certifications, and ongoing skill-building opportunities. As a Senior Service Now ITAM Operations Consultant, you will: Manage day-to-day tasks related to client engagements, including configuration, data validation, and system updates. Participate in regular calls and collaboration with internal global teams and client contacts Support project tracking, task status updates, including highlighting project risks and escalation. Work within the Service Now SAMPro platform to configure and maintain modules such as Contracts, Entitlements, Software Models, Discovery Maps, Normalization, and Reconciliation. Execute structured data imports, ensure alignment with change control practices, and maintain audit-ready documentation. Assist in drafting Standard Operating Procedures (SOPs), configuration guides, and client reference documentation. Help develop and maintain reusable templates and tools to streamline delivery across client environments. 4+ years of experience in Service Now, IT Asset Management (ITAM), Software Asset Management (SAM), or IT Service Management (ITSM). ~ Exposure to Service Now SAMPro modules such as Contracts, Entitlements, Software Models, and Normalization. ~ Strong attention to detail, especially in structured data handling and system configuration. ~ Licensing contracts and compliance reporting experience. ~ Bachelor’s degree in Information Technology, Computer Science, Business, or a related field. Experience working in managed services or consulting environments. Certifications such as Service Now SAM Pro, CSAM (Certified Software Asset Manager), or CITAM. Compensation and Benefits & Perks: PTO - 24 Days Competitive Salary Wellness Allowance Women in Technology Network Membership Anglepoint is the leading, global provider of IT Asset Management and cloud managed services, driving cost optimization, risk mitigation, & operational excellence within the software, hardware & cloud licensing estates of the world’s most complex organizations. We deliver end-to-end managed services, including program strategy development, technology selection, & implementation, to the Forbes Global 2000. Anglepoint celebrates diversity and has built an inclusive culture where everyone can be true to themselves and do their best work. All the while having tons of fun and building lasting relationships.

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