Director - Customer Onboarding & Implementations

3 weeks ago

Pacific Remote Islands Marine National Monument, India Sprinto Full time

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 300+ employees & helping 2000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latest Series B round.

The Role -

As the Director of Customer Onboarding & Implementation, you will define and execute the strategic vision for a global, fully remote onboarding organization, ensuring customers successfully realize value in a net-new product category within a rapidly evolving industry. This role is pivotal in driving revenue retention, customer advocacy, and long-term success, positioning Sprinto as a leading challenger in a highly competitive market dominated by well-funded incumbents.

You will build, scale, and optimize a high-impact onboarding function, balancing operational efficiency with exceptional customer engagement. Success in this role requires a blend of strategic clarity and hands-on execution, enabling Sprinto to scale towards $100M ARR and beyond while maintaining best-in-class customer onboarding experiences.

What are the key responsibilities of the role?
  • Define & Execute Onboarding Strategy – Develop a scalable, value-driven onboarding approach that enhances retention, advocacy, and product adoption.
  • Leadership & Team Development – Recruit, mentor, and grow a globally distributed, high-performing onboarding team in a fully remote environment.
  • Drive Adoption in a New Product Category – Enable customers to navigate GRC automation, a novel and complex space, through education, enablement, and adoption strategies.
  • Hands-On Customer Engagement – Work closely with key customers to understand evolving use cases, identify pain points, and influence product evolution.
  • Cross-Functional Collaboration – Align onboarding efforts with Sales, Success, Support, Product, and Marketing to drive an effective go-to-market strategy.
  • Onboarding at Scale – Manage hundreds of concurrent onboarding journeys, leveraging automation, analytics, and scalable frameworks to maximize efficiency, retention, and product adoption.
What are the key requirements of the role?
  • 12+ years of experience in B2B SaaS onboarding, customer success, or implementation, with 5+ years in a senior leadership role.
  • Proven track record in scaling onboarding functions in a high-growth, multi-product environment, catering to both SMB and Enterprise segments.
  • Strong technical acumen with expertise in product implementation, API integrations, and automation.
  • Hands-on leadership in a remote setup – ability to hire, develop, and lead globally distributed teams while maintaining a culture of high performance and accountability.
  • Data-driven mindset – strong grasp of onboarding tools, analytics, and automation to measure and optimize onboarding success.
  • Exceptional stakeholder management – ability to influence cross-functional teams, executives, and customers.
  • Preferred: Experience in compliance, GRC, cybersecurity, and scaling onboarding for global markets.
Benefits -
  • Remote First Policy.
  • 5 Days Working With FLEXI Hours.
  • Group Medical Insurance (Parents, Spouse, Children).
  • Group Accident Cover.
  • Company Sponsored Device.
  • Education Reimbursement Policy.

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