Tele Consultant

3 weeks ago

Mumbai, India Pravaayu Healthcare Full time

Job Summary:
The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointment bookings effectively.
Key Responsibilities:
Patient Consultation: Engage in consultative conversations to understand patients'
healthcare requirements, concerns, and preferences.
Appointment Scheduling: Schedule appointments for potential patients, ensuring an
efficient use of clinic resources and provider availability.
Clinic Services: Provide information about the clinic's services, healthcare providers, and
procedures to address patient inquiries.
Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled
appointments and address any questions or concerns.
Appointment Reminders: Send appointment reminders to confirmed patients to reduce
no-show rates.
Database Management: Maintain accurate and up-to-date records of potential patients,
appointments, and interactions in the clinic's CRM system.
Performance Targets: Achieve and exceed performance targets related to appointment
booking and patient engagement.
Patient Feedback: Gather feedback and suggestions from potential patients to improve
appointment booking processes and services.
Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.
Qualifications:
High school diploma or equivalent; a degree in a relevant field is a plus.
Previous experience in teleconsulting, telemarketing, or a related customer engagement role is
preferred.
Excellent communication and interpersonal skills.
Empathetic and patient-focused approach.
Proficiency in using phone systems and customer relationship management (CRM) software.
Strong problem-solving and persuasion skills.
Ability to maintain patient confidentiality.

Conversant in Hindi, English, Marathi

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