Tele Consultant

1 week ago

Mumbai, Maharashtra, India Pravaayu Healthcare Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Summary:

The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointment bookings effectively.

Key Responsibilities:

Patient Consultation: Engage in consultative conversations to understand patients'

healthcare requirements, concerns, and preferences.

Appointment Scheduling: Schedule appointments for potential patients, ensuring an

efficient use of clinic resources and provider availability.

Clinic Services: Provide information about the clinic's services, healthcare providers, and

procedures to address patient inquiries.

Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled

appointments and address any questions or concerns.

Appointment Reminders: Send appointment reminders to confirmed patients to reduce

no-show rates.

Database Management: Maintain accurate and up-to-date records of potential patients,

appointments, and interactions in the clinic's CRM system.

Performance Targets: Achieve and exceed performance targets related to appointment

booking and patient engagement.

Patient Feedback: Gather feedback and suggestions from potential patients to improve

appointment booking processes and services.

Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.

Qualifications:

High school diploma or equivalent; a degree in a relevant field is a plus.

Previous experience in teleconsulting, telemarketing, or a related customer engagement role is

preferred.

Excellent communication and interpersonal skills.

Empathetic and patient-focused approach.

Proficiency in using phone systems and customer relationship management (CRM) software.

Strong problem-solving and persuasion skills.

Ability to maintain patient confidentiality.

Conversant in Hindi, English, Marathi

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