Icici soft collection outbound

5 days ago

Navi Mumbai, India Teleperformance (TP) Full time

Job Role: Outbound Collection Executive Small Business Loan (SBL)

Department: Collections ICICI Soft Collection (Outbound Process)
Employment Type: Full-Time
Work Mode: it's Work From Office

Location:- Wagle Estate, Thane (w)

Job Overview:

We are currently hiring enthusiastic and target-driven individuals for the position of Outbound Collection Executive for the Small Business Loan (SBL) vertical of ICICI Soft Collections. This role involves engaging with customers to recover overdue payments through outbound calling. Its an excellent opportunity for freshers looking to start their career in banking or financial services.

Key Responsibilities:

  • Initiate outbound calls to small business customers for EMI and loan repayment reminders.
  • Persuade customers to make payments on time and resolve queries related to loan accounts.
  • Maintain detailed records of all interactions and updates on customer payment status.
  • Meet daily, weekly, and monthly collection targets as set by the management.
  • Coordinate with internal teams and escalate issues when necessary.
  • Maintain professionalism, empathy, and clarity in customer communications.
  • Ensure all collection activities adhere to company policies and RBI guidelines.

Candidate Requirements:

  • Minimum Qualification: HSC (12th Pass)
  • Preferred: Graduates (Freshers are welcome)
  • Age Limit: Up to 35 years
  • Experience: Freshers and candidates with prior experience in collections, telecalling, BPO, or financial services will be preferred.

  • Skills Required:

  • Strong verbal communication skills

  • Basic computer literacy
  • Ability to handle objections and work under pressure
  • Negotiation and problem-solving abilities

Job Details:

  • Shift Timing: 9:00 AM to 6:00 PM
  • Weekly Off: 1 Rotational Off
  • Work Days: 6 days a week
  • Location:

Salary & Benefits:

  • Monthly In-Hand Salary: 14,300
  • Cost to Company (CTC): 17,600

  • Other Benefits:

  • PF & ESIC (as per applicable laws)

  • Performance-based incentives
  • Opportunity to work with a reputed financial process

Selection Process (ROI):

  1. AMCAT Online Assessment
  2. HR Interview
  3. Operations Round

Contact Details for Application:

HR Aditya
(Interested candidates may call or WhatsApp for interview scheduling.)

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