Associate & Senior Analyst - Retail Banking -Quality

2 weeks ago

Chennai, Tamil Nadu, India HCLTech Full time

HCL Tech is hiring for Associate & Senior Analyst - Retail Banking -Quality

Location: Chennai

JD:


• End to end knowledge about the Banking product


• Domain and Quality experience will be an added advantage


• Should have good written and oral communication to handle emails and calls from Internal and External stakeholders


• Should be an individual contributor & perform QC for the transactions processed by the team on daily basis and monitoring the accuracy scores


• Should ensure the accuracy targets are met by the processes


• Providing feedback to the processors, root cause analysis, identifying training needs, conducting huddle and identifying gaps in the process


• Should able to drive the preventive actions implemented across line of businesses


• Scheduling weekly and monthly connects with the stakeholders

Skill set required:

-5+ years of exp.

* Graduate in any stream

* Experience in Retail banking domain

* Candidate having good knowledge in UK Retail banking (Account Opening, Bereavement, Reconciliation & Charge Backs with disputes experiences)

* Experience in Lending, Cards & Banking operation

* Need to demonstrate a Keen eye for details

* Good Exposure to MS Office

* An able and proficient candidate with excellent command over English language, who can understand and provide constructive feedback to customer's queries.

Type of process- DPO

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