QBrainX - ServiceNow ITBM Developer

2 months ago

Anywhere in IndiaMultiple LocationsHyderabadKeralaTamil NaduAndhra PradeshCochinKochiCoimbat QBrainX Full time

ServiceNow SPM / ITBM Developer or Specialist

Exp level : 5+ years

Location : Coimbatore / Hyderabad / Remote

Job Type : Full-time

Job Description :

As a ServiceNow SPM / ITBM Specialist, you will play a pivotal role in implementing, configuring, and optimizing the ServiceNow platform to support strategic portfolio management and IT business management functions. Your expertise will help drive the adoption of best practices, enhance system capabilities, and deliver high-quality solutions that align with our business objectives.

Key Responsibilities :

ServiceNow Configuration & Administration : Design, configure, and maintain ServiceNow SPM (Strategic Portfolio Management) and Telecommunications Service Management (TPM)

Implementation & Integration : Lead the implementation and integration of ServiceNow ITBM solutions with other enterprise systems and tools. Ensure seamless data flow and process alignment between systems.

Customization & Development : Develop custom applications, workflows, and integrations using ServiceNow's scripting languages (JavaScript, Glide, etc.) and tools (Flow Designer, Integration Hub, etc.) to meet specific business needs.

Consulting & Best Practices : Provide expert advice on ServiceNow SPM/ITBM best practices, process improvements, and solution design. Work closely with stakeholders to understand requirements and propose effective solutions.

Troubleshooting & Support : Diagnose and resolve technical issues related to ServiceNow SPM/ITBM modules. Offer support and training to users to enhance their experience and usage of the platform.

Documentation & Reporting : Create and maintain comprehensive documentation, including configuration details, process maps, and user guides. Generate reports and dashboards to provide insights into project and portfolio performance.

Project Management : Manage multiple projects simultaneously, ensuring timely delivery and adherence to project scope and requirements. Collaborate with cross-functional teams to achieve project goals.

Qualifications :

- Experience : Minimum of 5+ years of hands-on experience with ServiceNow SPM/ITBM modules, including project management, demand management, and resource management.

- Technical Skills : Proficiency in ServiceNow platform, including scripting (JavaScript, Glide), ServiceNow development tools (Flow Designer, IntegrationHub), and reporting.

- Certification : ServiceNow Certified Implementation Specialist or other relevant ServiceNow certifications preferred.

- Analytical Skills : Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.

- Communication : Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

- Teamwork : Proven ability to work effectively both independently and as part of a team in a collaborative environment.

(ref:hirist.tech)

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