Assistant operations manager
3 days ago
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.To know more about Firstsource please visit our website location : MumbaiPosition : Assistant Manager/Manager-OperationsExperience : 7-10+ years of work experience with at least 4+ years in Operation for Telecom process mandatory.Role & Responsibilities:Supervise and lead a group of Team Leads and associates to meet all SLA’s relative to any and all functions in the DepartmentMaintain daily, weekly and monthly production reportsDrive customer experience metricsMeet all key SLAs and KPIsCoordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projectsProvide recommendations for strategies and process improvements to add value to teams and clientsCoordinate with other internal support teams to ensure seamless production by the operations teamKnowledge and SkillsGood Analytical and Logical SkillsGood knowledge of MS OfficeTeam Leading SkillsMentoring and motivating skills.Coaching and feedback skills.Positive attitudeFlexibility to work in shiftsConfidentEnergetic and Enthusiastic⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels email addresses.Contact Person;Reena BaldotaEmail
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Assistant Operation Manager
4 weeks ago
Mumbai, India National Carriers Corporation Full timeJob Title: Assistant Operation Manager (Import) Location: Andheri Office, MumbaiCompany: National Carriers CorporationWebsite: About Us: National Carriers Corporation is a well-established and reputed logistics and customs clearance company, offering a full range of services including import/export freight forwarding, CHA services, transportation, and...
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Assistant Operation Manager
2 weeks ago
Mumbai, Maharashtra, India National Carriers Corporation Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Title: Assistant Operation Manager (Import)Location: Andheri Office, MumbaiCompany: National Carriers CorporationWebsite: https://national-About Us:National Carriers Corporation is a well-established and reputed logistics and customs clearance company, offering a full range of services including import/export freight forwarding, CHA services,...
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Assistant Operations Manager
1 week ago
Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 5,00,000 - ₹ 12,00,000 per yearWork ExperienceMinimum 8 years of Industry Experience with minimum 1+ year experience in role of Associate / Assistant Manager with experience managing Chat / Voice operations.\Strong Analytical skills with an ability to draw conclusions from data.Process improvements/ optimization done for the respective process.Ability to think Out of box and provide...
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State Bank Operations Support Services
3 days ago
Mumbai, India SBI Operations Support Full timeAbout the Role:We are seeking a Risk Manager to oversee risk management frameworks, monitor controls, and ensure compliance with regulatory Responsibilities:- Implement and enhance risk management frameworks.- Identify, assess, and mitigate operational and compliance risks.- Prepare dashboards, reports, and risk profiles for committees.- Ensure compliance...
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Operations Assistant
4 weeks ago
Mumbai, India BS PROJECTS PVT. LIMITED Full timeJob Title: Operations Assistant Company Name :BS Projects Pvt Ltd Department: Operations / Production Reports to: Operations Manager / Plant Manager Location: Kandivali East,Mumbai Employment Type: Full-Time onsite ________________________________________ Job Summary: We are seeking a detail-oriented and proactive Operations Assistant to support our daily...
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Assistant Operations Manager
3 days ago
Mumbai, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Assistant Operations Manager
3 days ago
mumbai, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Assistant Operations Manager
2 days ago
mumbai, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Assistant Operations Manager
2 days ago
Mumbai, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Assistant Operations Manager
1 day ago
Mumbai, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
