Operation Engineer
11 hours ago
Position - Operation EngineerExperience - 2+ YearsLocation Santacruz West
Job Description
Monitor multiple dashboards using Grafana and in house SaaS systems for outages.Gather data from outages and distribute to the correct channels.FreshService ticketing system where Advait and customers raise tickets for the Operations Team.· Experience using MS 365 including Teams and Excel to contribute to technical documentation, knowledge articles, procedures & process definitions.Assist Advait field engineers with commissions and live issues (Post Office and HSBC ATM Estate).Security and Encryption scheduling for our customers.JIRA and Confluence experience for our guides and work planning.Qualifications:Education:Computing or engineering degree preferred.Experience of working within a secure (classified) environmentProfessional technical certifications highly desirable.Skills and Abilities:Experience in enterprise IT infrastructure support and service delivery preferably backed up with experience of Network Support.Excellent troubleshooting and problem solving skills.Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required.Excellent English oral and written communication skills.
Mandatory :-
1) Rotational Shift2) 4 days Working in a week (4 days off)3) Only from ATM Industry
If any interested candidate can connect
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