Jr. UK Visa Counsellor

3 weeks ago

Ahmedabad, Gujarat, India HarshNad International Pvt. Ltd. Full time
Job Description – Jr. UK Student Visa Counselor

Role Title: Jr. UK Visa Counselor

Location: Ahmedabad (IIM Office)

Company: HarshNad International Pvt. Ltd.

About Us

HarshNad International has helped thousands of students Study, Work & Settle Abroad, with offices in India & Canada. We provide transparent counseling, IELTS/PTE coaching, visa services, and pre-departure guidance.

Role Purpose

To guide and support students who wish to pursue higher studies in the UK. The Jr. Counselor ensures students receive accurate information, smooth documentation, and complete assistance from inquiry to visa approval.

Key Responsibilities

Student Counseling

  • Handle first-level counseling for UK study inquiries (eligibility, intakes, courses, universities, tuition fees, scholarships, living costs).
  • Explain visa requirements, application timelines, and documentation checklist.
  • Guide students about education loans, fee payment, and scholarship options.
  • Convert inquiries → registered students.

Application Process

  • Collect and verify documents from students.
  • Submit files for document assessment via B2B partners.
  • Follow up with partners for offer letters and escalate delays.
  • Support students with tuition fee payments, loan documentation, and forex guidance.
  • Assist in CAS (Confirmation of Acceptance for Studies) document preparation.

Visa Stage

  • Prepare students for CAS interviews (mock Q&A practice).
  • Fill and verify UK visa forms.
  • Assist in arranging financials, education loans, and supporting documents.
  • Submit final visa application through B2B partner system.

Post-Visa Support

  • Support students in pre-departure activities (accommodation, ticketing guidance, orientation).
  • Maintain regular communication till student departs.

Reporting

  • Maintain CRM entries for every inquiry and application stage.
  • Prepare weekly pipeline report: inquiries → registered → offers → CAS → visa approvals.
Key Performance Indicators (KPIs)
  • Inquiry to registration conversion ≥ 25% (qualified leads).
  • Offer letter turnaround time ≤ 10 working days.
  • CAS mock pass rate ≥ 90%.
  • Visa file error rate = 0 critical errors/month.
  • CRM hygiene = 100% entries complete & updated.
  • Weekly reports submitted on time = 100%.
Skills & Competencies
  • Strong communication (English + Hindi/Gujarati).
  • Knowledge of UK study system (intakes, tuition fees, scholarships).
  • Organized with documentation and timelines.
  • Ability to explain financial requirements clearly.
  • Polite, patient, and student-focused.
Education & Experience
  • Graduate (any field).
  • 1–2 years of counseling/customer service/admin experience preferred.
  • Freshers with strong English & willingness to learn UK visa process can apply.
Salary & Benefits
  • ₹20,000 – ₹30,000/month (based on experience & ability).
  • Incentives based on student conversions & visa success.
  • 3-month probation with performance-based confirmation.
  • Growth path: Jr. Counselor → Sr. Counselor → Country Head.

Work Hours: 10 AM – 7 PM (6 days/week).

Location: IIM Road, Ahmedabad.

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