Lead System Engineer

Overview: Blue Yonder is the proven leader in artificial intelligence and machine learning (AI/ML)-driven supply chain and retail solutions for 4,000 of the world’s leading retail, manufacturing, and logistics companies. Blue Yonder’s world-class client brands include 75 of the top 100 retailers, 77 of the top 100 consumer goods companies, and 8 of the top 10 global 3PLs. Running Blue Yonder, you can plan to deliver.  The Lead System Engineer role will support enterprise-wide initiatives focused on secure email architecture, Microsoft 365 administration, and data governance. The ideal candidate will bring deep technical expertise in email security protocols and hands-on experience with Microsoft 365 Copilot and Purview modules. Scope: Receives work assignments through the “ticketing system” or from Lead Administrators or management. Provide level 3/4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements. Manage user accounts, licenses, and group policies through Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center. Design, implement, and maintain secure email systems using DKIM, DMARC, and SPF protocols. Collaborate with internal and external stakeholders to ensure secure relay configurations and policy enforcement. Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications Ensures our enterprise directory and collaboration infrastructure's security, availability, performance, and scalability. Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services, such as Teams, SharePoint, Exchange and OneDrive. Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution Configure and manage SharePoint Online and/or SharePoint On-Premises environments. Perform regular system monitoring, performance tuning, and capacity planning. Manage SharePoint site collections, permissions, and user accounts. Implement and maintain SharePoint governance policies and standards. Implement and manage all modules within Microsoft Purview, including Information Protection, Data Loss Prevention, Insider Risk Management, and eDiscovery. Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration. Monitor Copilot performance and user experience, providing feedback and improvement plans. Lead auto-labeling policy design and testing across classic and modern SharePoint sites Support site remediation and modernization efforts, including legacy-to-modern SharePoint migrations. Support Teams voice and collaboration features, including telephony and meeting solutions. Required to provide On-Call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis. Support and administer Proofpoint email gateway and security platforms. Knowledge of email delivery principles and authentication, including SPF, DKIM, DMARC, etc. Identify, assess, and prioritize security vulnerabilities in Windows or Linux server environments. High-Level critical user terminations (Sr. VPs, CXOs, etc.) on immediate basis Exchange Resource Room management for bookings Our current technical environment: Tools : Proofpoint, Duo Circle, M365 products: exchange, Teams, SharePoint, OneDrive, Copilot and Microsoft Purview Protocols: DKIM, DMARC, and SPF  Programming languages : Python, PowerShell, and Shell scripting Cloud Architecture : MS Azure (Terraform, ARM templates, AKS, Virtual Networks, Azure AD) What you’ll do: Receives work assignments through the “ticketing system” or from Lead Administrators or management. Provide level 3/4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements. Manage user accounts, licenses, and group policies through Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center. Design, implement, and maintain secure email systems using DKIM, DMARC, and SPF protocols. Collaborate with internal and external stakeholders to ensure secure relay configurations and policy enforcement. Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications Ensures our enterprise directory and collaboration infrastructure's security, availability, performance, and scalability. Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services, such as Teams, SharePoint, Exchange and OneDrive. Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution Configure and manage SharePoint Online and/or SharePoint On-Premises environments. Perform regular system monitoring, performance tuning, and capacity planning. Manage SharePoint site collections, permissions, and user accounts. Implement and maintain SharePoint governance policies and standards. Implement and manage all modules within Microsoft Purview , including Information Protection, Data Loss Prevention, Insider Risk Management, and eDiscovery. Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration. Monitor Copilot performance and user experience, providing feedback and improvement plans. Lead auto-labeling policy design and testing across classic and modern SharePoint sites Support site remediation and modernization efforts, including legacy-to-modern SharePoint migrations. Support Teams voice and collaboration features, including telephony and meeting solutions. Required to provide On-Call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis. Support and administer Proofpoint email gateway and security platforms. Knowledge of email delivery principles and authentication, including SPF, DKIM, DMARC, etc. Identify, assess, and prioritize security vulnerabilities in Windows or Linux server environments. High-Level critical user terminations (Sr. VPs, CXOs, etc.) on immediate basis Exchange Resource Room management for bookings What we are looking for: Bachelor’s degree in computer science, MIS or engineering related field or equivalent work experience 8+ years of work experience enterprise IT environments with a focus on Microsoft 365 and email security. Proven experience administering Exchange, SharePoint, Teams, and OneDrive. Hands-on experience with Microsoft 365 Copilot and Purview modules. 1+ year working experience with Azure Cloud. Willing to work under different technologies and take up new technology responsibilities outside the core skills SharePoint Environment Administration, support and troubleshooting Basic knowledge on any scripting like Python, Bash Shell, PowerShell, etc.  Ability to interact with various levels of professionals. Ability to work under pressure in a fast-paced environment and meet tight deadlines  Ability to act independently to drive IT goals and changes  Advanced troubleshooting methodology  Ability to judge priorities and adjust their work accordingly  Identify and escalate situations requiring urgent attention  Understanding of M365 compliance, data retention, and governance best practices. Good Knowledge on ticketing tools like ServiceNow. Provides a positive and open working environment. Knowledge in Cloud Technologies – Private, Public, Hybrid, IaaS+, PaaS, SaaS. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.