
Customer Support Executive
2 days ago
***************** We Are Hiring *******************************
Work Location: AIG Hospital, Gachibowli
Interview Location: Writer Information, Kukatpally
Employment Type: Full-time
Interview Details:
Venue: Writer Information, Kukatpally
Date & Time: 22-Aug-25 to 23-Aug-25 (11am to 2PM)
Contact Person: (HR Vinay)
Landmark : 8th FLOOR, Vijay Sai Towers, opp. Croma, Vivek Nagar, Kukatpally, Hyderabad, Telangana
Job Overview:
We are looking for enthusiastic and customer-oriented individuals to join our Healthcare Voice Process. The role involves assisting patients and customers over phone calls regarding doctor appointments, doctor availability, medical processes, and insurance-related queries.
Key Responsibilities:
- -Handle inbound and outbound calls to assist patients and customers.
- -Book doctor appointments and share doctor availability.
- -Guide patients on hospital procedures and medical processes.
- -Explain insurance coverage and medical policies clearly.
- -Ensure customer satisfaction by resolving queries promptly.
- Maintain accurate call records and follow company guidelines.
Requirements:
- Qualification: Graduation is mandatory. (B.Pharm / M.Pharm will be an added advantage).
- -Proficiency in English, Hindi, and Telugu (mandatory).
- -Excellent verbal communication and listening skills.
- -Strong customer handling and interpersonal skills.
- -Freshers and experienced candidates are welcome.
- -Willingness to work in a voice process environment.
Work Conditions:
Shift Timings:
Male employees: 24/7 rotational shifts
Female employees: Day rotational shifts only
Working Days: 6 days a week, 1 rotational week off
Benefits:
- -Competitive salary & performance incentives
- -Training and career growth opportunities
- -Exposure to the healthcare support domain
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