Cluster Head

About The Role
As Cluster Head , you will lead and manage operations across the client's different centres, ensuring program delivery excellence, team performance, stakeholder engagement, and alignment with the Foundation's vision and donor commitments. This is a key leadership role requiring operational agility, people-first leadership, and a deep commitment to youth empowerment.

Your Role In Supplementing The Organisational Goals

• Centre Operations & Program Delivery
• Supporting the Regional Head in preparing program plans within the region includes Calendarized Budget utilization plan, Communication plan, Monitoring, Evaluation, and Human Resource planning
• Oversee end-to-end client's operations across all centres in the cluster.
• Ensure high-quality delivery across all program stages — from community outreach to alumni engagement.
• Drive achievement of agency-building, skilling, and livelihood targets as per MoUs with the government and donor partners.
• Team Management & Culture Building
• Attract, retain, and develop a high-performing team aligned with client's values.
• Conduct regular staff evaluations and identify training needs.
• Build the capacity of the program team at the client's and the Project leads with support from the internal training team.
• Cultivate a strong, inclusive, and mission-driven culture based on Empathy, Inclusion, Integrity, and Courage.
• Stakeholder & Community Engagement
• Collaborate with ward-level government officials, corporates, NGOs, and citizens to support mobilisation, volunteering, placements, and brand-building activities.
• Represent the organization with donors, political leaders, and community influencers.
• Foster relationships with various organisations, community-based organisations, corporates, government institutions, academic institutions, and thematic experts to enable the successful implementation of the client's Program.
• Strategic Execution & Innovation
• Coordinate effectively with the Head Office for process adherence, documentation, and reporting.Closely work with and support the finance and donor reporting team to ensure timely and correct budget utilization reports are generated and shared.
• To facilitate all donor events, including site visits, volunteering events, client's launch events
• Identify and forge partnerships with skilling and placement organizations.
• Innovate and problem-solve to stay ahead in program implementation and community impact.
• Supporting the rest of the team members as and when required.

Preferred Skill Sets, Years Of Experience, And Professional Background

• Bachelor's or master's degree in social sciences, Development Studies, or a related field.
• Thematic Expertise: Strong understanding of skilling & livelihood.
• Minimum 8 years of relevant experience, ideally in the social sector, skilling, livelihoods, or program leadership. either as a lead team member in a non-profit organization and/or ecosystem building.
• Excellent execution skills: Can easily work with data, build work plans, assemble and deliver high-quality presentation materials, and communicate with leadership. Understands how to "get things done" within the context of our client;
• Exceptional problem-solving skills: Is able to easily foresee and define problems and break them into smaller questions; takes initiative in generating ideas and solutions; creates and applies frameworks to problem-solving.
• Adaptability, flexibility, and openness to feedback.
• Experience in project management, budgeting, and impact measurement.
• High personal Integrity.
• Strong PowerPoint presentation design & delivery skills.
• Deep empathy and a strong commitment to youth's development and growth
• Language requirements: Very strong command of English & Hindi (Regional Language will be an added benefit)
• Open to travel
• Ability to work independently and as part of a collaborative team.
• Flexibility to adapt in a dynamic work environment and manage multiple responsibilities.

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