Functional Consultant

4 weeks ago

Hyderabad, India Softtech Career Infosystem Pvt. Ltd. Full time

Position: Functional Consultant - Dynamics 365 CRM - Field Service

Location: Hyderabad

Overview:

We are seeking a highly skilled Functional Consultant with expertise in Dynamics 365 CRM, specifically in the Field Service module. The ideal candidate will play a key role in implementing and customizing Dynamics 365 CRM solutions for our clients, with a focus on optimizing field service :


Requirement Analysis :

  • Collaborate with clients to gather and analyze business requirements related to field service operations.
  • Conduct workshops and interviews to understand current business processes and pain points.

Solution Design :

  • Design and propose effective solutions based on Dynamics 365 CRM, specifically focusing on the Field Service module.
  • Create functional specifications and documentation for the proposed solutions.

Configuration and Customization :

  • Configure and customize Dynamics 365 CRM to meet the client's requirements.
  • Implement and manage field service processes, including work order management, scheduling,
  • resource management, and customer with technical teams to design and implement integrations between Dynamics 365 CRM
  • and other business systems (ERP, HR, etc.).
  • Ensure seamless data flow and integration to support end-to-end business and execute test plans to ensure the quality and reliability of implemented solutions.
  • Work closely with testing teams and end-users to validate functionality.

Training and Support:

  • Conduct training sessions for end-users and provide ongoing support.
  • Address and resolve issues reported by end-users, ensuring customer detailed documentation of configurations, customizations, and solutions implemented.
  • Create user guides and training materials.

Best Practices and Innovation:

  • Stay updated on the latest features and updates in Dynamics 365 CRM.
  • Provide insights and recommendations for continuous improvement and innovation.

Qualifications :

  • Bachelor's degree in a relevant field (Computer Science, Business, etc.).
  • Proven experience as a Functional Consultant with a focus on Dynamics 365 CRM.
  • In-depth knowledge of Dynamics 365 CRM, particularly the Field Service module.
  • Strong understanding of field service operations and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team and independently.
  • Certifications in Dynamics 365 CRM are a plus.
(ref:hirist.tech)

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