Customer service representative

2 days ago

Tiruppur, India Policybazaar.com Full time

JOB SUMMARY:Shift Timing: 10 Am-7 PmSalary Budget: Fresher - 2.55 LPA - 3 LPAExperienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4 LPA.Language Proficiency: Good command over English (spoken).Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.Key Responsibilities:✔Handle incoming calls and respond to customer queries in a timely and professional manner.✔Make outbound calls to customers for follow-ups, feedback, or information updates.✔Resolve product/service-related issues effectively, escalating when necessary.✔Maintain a high level of customer satisfaction by providing accurate information and support.✔Document all customer interactions and update CRM systems.✔Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.✔Work closely with the team to improve service standards and processes.Required Skills & Qualifications:✔Under Graduates & Graduates are welcome. Freshers can also apply.✔0–4 years of experience in customer support (voice process).✔Excellent verbal communication skills in English.✔Good listening skills, patience, and empathy when dealing with customers.✔Basic computer knowledge (MS Office, Email, CRM tools).Interested candidates can share their CVs on whatsapp - or email on

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